Top up online
There are 3 ways to top up online using a credit or debit card.
Online card payment
You can use our online payment tool to top up any EE mobile account.
Log in to your account
Log in with your email address or username or create an account if you don't already have one. Once you're logged in go to:
- Plans and subscriptions
- Choose Mobile
- Select Top up
Use the app
In the app go to Plans, Mobile, Top up then follow the instructions
Top up by text
If you’ve already registered a credit or debit card, you can top up by text.
Text the following details to 150 from your EE phone:
- the letters CR
- the last 4 digits of your registered credit or debit card number
- the amount you want to top up, between £5 and £95
- for example, to top up £10 with card ending in 1234 text CR 1234 10
Remember to include spaces between each set of digits.
We’ll text you to confirm that your top-up has been successful.
Need to know
You can register a card in the EE app or your online account.
Top up by phone
You can top up by credit or debit card, top up someone else’s phone or redeem an E-voucher by phone. We'll accept Visa, MasterCard and Maestro UK credit and debit cards, as well as international credit or debit cards, when you top up by phone.
- Call 150 from your EE device - calls cost 25p per call on pay as you go if you choose to speak to an EE Guide
- Choose Top Up and follow the instructions
We’ll ask you to set up a 4-digit PIN code when you call for the first time. This will make topping up faster and more secure. To reset your PIN, call 150 from your EE phone, select the option to top up by card, then follow the instructions.
Top up using an E-voucher or E top-up card
An E-voucher is a card or receipt printed with a unique 16-digit voucher number and is valid for EE accounts for 6 months. You can purchase them from EE stores. E top-up cards have 13-digit numbers. You can buy both cards from over 100,000 shops around the UK or anywhere you see the green top-up logo.
Find your nearest E-voucher or E top-up card store:
To top up with an E-voucher:
Text 150 with VO, then a space and then the 16-digit voucher number, for example, VO 1234567891234567.
To link an E top-up card to your device:
Text 150 with ETU, then a space and then the 13-digit E top-up card number for example, ETU 1234567891234. To top up, choose an amount, between £5 and £50 in £5 increments. Your E top-up card will be swiped, and the amount added to your card
You can also call 150 from your EE phone and follow the instructions to top up.
What do I do if I've lost my top up card?
Visit an EE store to pick up another. You'll need to link your new E top-up card to your phone before you next top up.
Your E top-up card holds no personal information and is only linked to your phone so no-one else can use it and you won't need to cancel it.
Top up abroad
- In the EE app and go to Plans then Mobile and then select Top up
- Log in to your account, go to Home, Plans and subscriptions then Mobile and then select Top up
- Call +44 7953 966 250 and top up using a credit or debit card
- or Call 360 direct from your EE phone
Useful information
How to get 10% off your Subscription Pack
All you need to do is set up monthly card payments on the EE app or online and your allowance will renew automatically. There’s no credit check required, and your payment can be changed or cancelled at any time.
Find out more about Subscribe To Save and how to get 10% off your Subscription Pack.
Can I top up someone else's phone?
Yes. You can top up anyone's EE pay as you go phone. You'll need their number and a debit or credit card.
Top up someone else's phone online
How do I check my credit balance?
You can check your balance in the EE app, your online account or text BALANCE to 150.
How do I change or cancel recurring top-ups?
You can change or cancel recurring top-ups in the EE app, your online account or:
- Call 150
- Text STOP REC to 150
We’ll keep taking your recurring top-up until you tell us to stop. EE only refunds unused credit in limited circumstances, see our Terms & Conditions.
If you don’t use your device for 90 days, we'll suspend your recurring top-up until you use your device again. If you don’t use your device at least once every 180 days, it will be disconnected: your number and any credit on your account will be stopped.
What do I do if my top-up fails?
We'll always text you to confirm when a top-up is successful. If your credit hasn't updated within 24 hours, call us on:
- 150 from your EE phone
- 07953 966 250 from any phone