New to EE? Use our
Get Started guides
Follow our step-by-step guides to help you get up and running with EE.
Got a problem with one of your devices? We can help.
It’s worth a try. A lot of problems can be fixed without the need to send your device off for repair.
Here’s what to try:
If none of those quick fixes work, try our handy troubleshooter tool for more suggestions.
Yes. And the repair will be free if your warranty’s valid and covers the fault.
If you’ve had the device for less than 30 days, we’ll even give you a shiny new one.
We can also fix some out-of-warranty faults up to the value of £250.
It all works slightly differently if you have an Apple device. So, get in touch with us or Apple to discuss your options.
You can choose from three types of repair:
Pick Up Drop Off (PUDO)
If you’re insured, you might be entitled to a fully refurbished replacement device delivered next day.
How claims work:
Take a look at our terms and conditions to find out more.
Geographical restrictions apply on delivery of all replacements. Same-day promise excludes customers while they are outside of the UK, and those living in the following places: Northern Ireland, Isle of Lewis, Inverness, Isle of Arran, Orkney Isles, Hebrides, Isles of Scilly, Shetland Isles, Aberdeenshire, Channel Islands, Isle of Man, Isle of Wight and some parts of Ayrshire, Paisley and Perthshire. Excludes bank holidays and exceptional circumstances.