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Home Broadband equipment (Bright Box routers) are delivered by Hermes. EE TV boxes are delivered by DPD.
When your router or EE TV box leaves our warehouse, we'll send you an email (and text message if we have your number) letting you know your equipment is on its way.
The email includes a link so you can track your order:
Our Bright Box router boxes are so slim they should fit through your letterbox. If this isn't possible, Hermes will leave a card with details of where they've left your equipment (for example with a neighbour) or how you can re-arrange delivery.
If your broadband has gone live, or you've waited three working days for replacement equipment:
If you're still having problems, give our Home Broadband team a call. We'll be happy to track your order down.
For new broadband orders, we're only able to deliver your equipment to your home address (or the address the broadband order is placed on). Sorry - we're not able to change the delivery address.
If you're ordering new equipment, we'll happily send your equipment to an alternative address. Just ask when you are placing the order.