What to do when transferring your number

  • EE
  • Orange
  • T-Mobile

This article is for EE customers who have recently provided us with a PAC Code. If you haven’t already and want to keep your number then click here.

Thank you for providing us with your PAC code. Here’s a few things we wanted to remind you about:

Before your number transfers over

  • Make sure you’ve backed up all your contacts onto your old SIM and copy them onto your new phone. Click here for information on how to do it.

On the day of the transfer

  • When your number transfers over you may experience slight loss of service on the day. This is just while the process completes and should only last a short period.

After the transfer has completed

  • If you have insurance then contact the provider to update the number
  • Text AL to 150 to check what allowance you have left.
  • Login to your My EE app and update the number
  • iPhone only – make sure you update the settings in iMessage to show your new number. Follow the instructions here
  • You Fix/Pay as you go only: make sure you register your new number on your Top Up card 
  • Call 222 from your phone to set up your Voicemail.

This article is for Orange customers who have recently provided us with a PAC Code. If you haven’t already and want to keep your number then click here.

Thank you for providing us with your PAC code. Here’s a few things we wanted to remind you about:

Before your number transfers over

  • Make sure you’ve backed up all your contacts onto your old SIM and copy them onto your new phone. Click here for information on how to do it.

On the day of the transfer

  • When your number transfers over you may experience slight loss of service on the day. This is just while the process completes and should only last a short period.

After the transfer has completed

  • If you have insurance then contact the provider to update the number
  • Register and set up Your Account to check your first bill
  • Login to your My EE app and update the number
  • iPhone only – make sure you update the settings in iMessage to show your new number. Follow the instructions here
  • Pay as you go only: make sure you register your new number on your Top Up card.  
  • Call 123 from your phone to set up your Voicemail.

This article is for T-Mobile customers who have recently provided us with a PAC Code. If you haven’t already and want to keep your number then click here.

Thank you for providing us with your PAC code. Here’s a few things we wanted to remind you about:

Before your number transfers over

  • Make sure you’ve backed up all your contacts onto your old SIM and copy them onto your new phone. Click here for information on how to do it.

On the day of the transfer

  • When your number transfers over you may experience slight loss of service on the day. This is just while the process completes and should only last a short period.

After the transfer has completed

  • If you have insurance then contact the provider to update the number
  • Text AL to 150 to check what allowance you have left.
  • Login to your My EE app and update the number
  • iPhone only – make sure you update the settings in iMessage to show your new number. Follow the instructions here
  • You Fix/Pay as you go only: make sure you register your new number on your Top Up card. 
  • Call 222 from your phone to set up your Voicemail.

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