Follow our step-by-step guides to help you get up and running with EE.
Problems with your broadband can be caused by incidents in your local area.
You can check using the Openreach local network status checker.
Simply enter your home postcode. If any issues have been reported you'll find details about the problem, and when it will be fixed.
If there are no incidents, you can continue to work through the steps below.
Make sure you're at home and connected to your EE Home Broadband connection.
For best results, connect to your router using a wired connection. Turn off any devices using your wireless connection while running the test.
Tip: Using a wired connection first will help you understand if your wireless connection is limited your speed. You can test using wireless later.
Shut down any other programs or devices in your home that could be using the Internet, e.g. email, peer2peer, internet browsers or smart TVs.
Once you're happy that nothing else is using your connection, run your speed test.
We recommend the BT Wholesale Broadband Performance Test (link opens in a new tab or window). The tester doesn't work with iPhones/ iPads or other devices or computers that don't have Flash installed. Other sites are available - use your favourite search engine and search speed test.
Once complete, the site will show the results to the download and upload tests.
In this example our standard broadband line has a download speed of 16.15 Mb/sec.
You can compare this to the speed we estimated for your line when you signed up to broadband by logging into your account and selecting the option Your broadband speed under MY HOME BROADBAND.
Your speed estimate will be shown, similar to the example below:
If you find that your speed is acceptable when using a wired connection, our guide on improving wireless performance offers some helpful tips to improve your speed.
If the speed you're getting is much lower than the estimate we gave you, start by comparing the results to your access line speed. You'll find this in your router's admin pages. See our guide below for more help.
If your access line speed is significantly lower than your estimated speed, see the section My access line speed is slow (sync) in our guide to Improving your broadband speed.
If your access line speed is close to, or even above the speed we estimated for your line, see the section I have a slow wireless connection and My actual speed (throughput) is slow in our guide to Improving your broadband speed.
Following the link to Further diagnostics will show a summary of your results will be displayed, alongside advice about acceptable speeds for your line.
If the site picks up a problem with your connection and you've followed our advice in the article improving your broadband speed we'll be happy to help. You'll find our number on the get in touch page.