Thanks for joining EE pay monthly
- Setting up your phone
Simply insert the SIM and battery (if applicable) and turn your device on.
If it doesn’t power up, switch the device off and on again.
All your bills are available in My EE. Register for My EE or text APP to 150 to download the app so you can check your bills and usage.
Getting your bill
You’ll get your first EE bill in the post around seven days after you join EE. It will cover the cost of your plan and any services you may use such as:
We'll text you when your e-bill is ready and when your payment is due each month. Just log in to My EE to view it.
- your monthly plan charge – the cost of your plan. This is charged one month in advance from the date you joined EE
- add-ons - such as international minutes or picture messages if you choose to add them
- device charges - if you need to pay an amount towards your device, or a delivery charge
Setting up a Direct Debit with EE
You can set up a direct debit using My EE.
If you want to change your EE Direct Debit collection date, then you can change it after your first bill has been collected by giving us a call on 150.
Find out more about setting up a Direct Debit with EE.
- Moving your number
If you're moving to EE from another network, you'll need to get a PAC code from your old network. You should also note down the temporary number we've given you.
Got all the info you need? Complete the online porting form to get things moving.
If you're moving from Orange or T-Mobile, just insert your new SIM in your phone.
If your device is lost, stolen, damaged or breaks down, you can get a replacement the next day.You can also protect it against cracks, smashes and spills. And you can protect the personal data you use on your phone.
Find out about protecting your phone with our insurance and protection plans