Welcome to EE

Let's get you started

We're delighted you're upgrading to superfast 4GEE

Read on for what to expect before and after your phone arrives. Find out what great benefits you get with your EE plan, how to manage it with My EE, plus some extra help if you need it.

It's going to be a superfast journey of discovery.

Before your phone arrives

When your phone arrives

Insert your SIM

Simply put your new EE SIM in your EE phone and we’ll do the rest. It may take up to 30 minutes. If you can't get online, try turning your phone off and on again.

More good reasons for being with EE

Start enjoying your extra benefits

Wembley connected by EE

We're making Wembley the most connected stadium in the world. EE customers can get exclusive benefits.


Your 4GEE plan comes with WiFi access on the London Underground provided by Virgin Media. Text EEWIFI to 9527 when you're above ground to get started.

Help & Support

We all need a bit of help sometimes - especially when we've got a new phone. Why not try these Help articles?