Customer service call charges

In some cases, we make a small charge for your calls to Customer Service. You can find details of all these changes here.

Standard calls

Between 8am and 8pm Monday to Friday (and from 8am to 6pm at the weekend) if you're a pay monthly customer, you don't have to pay for calling Customer Service.

If you're a pay as you go customer, calls cost 25p.

Extended hours charging

If you call between 8pm and 10pm Monday to Friday or 6pm to 8pm on weekends, calls cost 50p. This charge applies if you're a pay monthly or SIM-only customer or if you're on pay as you go.

Don't worry - when you call us we remind you before you're charged. And your call only costs 50p, no matter how long it lasts.

Priority answer service

Our priority answer service is ideal if you need to speak to us quickly as it moves your call towards the front of the queue. This priority service is available during all our opening hours.

How much it costs 

The 50p charge applies regardless of how long the call lasts.

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