Customer services call charges

Select below to find out more about EE's charges for pay monthly customers calling customer services on 150 or the relevant 08 and 07 numbers and how they will appear on your bill.

  1. Standard calls
  2. Priority answer service
  3. Extended hours


1. Standard calls

Our standard opening hours are 8am to 8pm weekdays and until 6pm at the weekend.

There's no charge for calling EE customer services during these standard hours.

 

2. Extended hours charging

Charges for calls outside standard opening hours:

Our extended opening hours apply from 8pm to 10pm weekdays and from 6pm till 8pm on weekends.

There’s a charge for all EE, T-Mobile or Orange pay monthly and SIM only customers who call in of 50p per call, no matter how long the call lasts. You’ll be given the option to accept the small charge and go ahead with your call, or hang up and try again in the morning.  So you don’t need to worry about being charged without knowing.

How much it costs 

The amount is 50p per call. You'ill be asked to accept the charge to continue with your call, so you don’t need to worry about the charge being applied without you knowing.

How your bill will show the charge

 

Duration

Cost

EE Service Evening Call

3.45

0.50

 

3. Priority answer service

From 6 August 2014 we're also introducing a priority answer service. It's available to all customers on pay monthly and SIM only plans.

Our priority answer service gives you the choice to get support even faster for just 50p per call when you call 150 and want to speak to customer services. It’s always available so if there's a queue, you can be moved towards the front - ideal if you’re in a hurry.

How much it costs 

The charge for this is 50p. If you're on a plan that includes standard charging for customer services at 25p, you'll only be charged an extra 25p for our priority answer service - so the total for the call with priority is 50p.

The 50p charge applies regardless of how long the call lasts.

How your bill will show the charge

 

Duration

Cost

EE service priority call

3.45

0.50


Getting help for free

You'll find the online Help service on our website will provide the answers to most of your queries. For whatever EE device you may have, we have the answers you need, and your bill is clearly explained.

You can also use the EE Community or the My EE app to manage your account, get add-ons, check your data use, pay your bills and find loads more help.

You can also contact EE by post at: Customer Services, EE, 6 Camberwell Way, Sunderland, Tyne and Wear, SR3 3XN

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