Customer service call charges
In some cases, we make a small charge for your calls to Customer Service. You can find details of all these changes here.
Between 8am and 8pm Monday to Friday (and from 8am to 6pm at the weekend) if you're a pay monthly customer, you don't have to pay for calling Customer Service.
If you're a pay as you go customer, calls cost 25p.
Extended hours charging
If you call between 8pm and 10pm Monday to Friday or 6pm to 8pm on weekends, calls cost 50p. This charge applies if you're a pay monthly or SIM-only customer or if you're on pay as you go.
Don't worry - when you call us we remind you before you're charged. And your call only costs 50p, no matter how long it lasts.