Follow our step-by-step guides to help you get up and running with EE.
Third party services
If you see a charge on your bill with a 3 to 9 digit billing code known as a short code or Service ID, it is normally for a third party premium rate service that is not provided by EE. Things like music, games, charity donations, or voting on television shows...
To find out what it was just:
The number you checked belongs to:
- Short code number:
- Service description:
- Contact details:
This service is provided by and managed by .
Any queries (including questions about billing or charging) should be directed to the contact details above.
If you want to make a formal complaint about a third party service provided by a company other than EE, please contact PhonepayPlus .
EE endeavours to publish accurate information regarding the services identified by this number checker service, but it does not guarentee the accuracy of the information, and cannot be held liable for any losses of any kind arising as a result of any reliance on, or usage of, such information.
Stopping unwanted text messages
You can unsubscribe by:
- texting STOP to the number that has charged you (if the charge is for a single service)
- texting STOP ALL to the number that has charged you (if the charge is for multiple services)
- forwarding the text to 7726 (this reports the text as SPAM as enables us to take action)
Please do not reply to the text with any other codes as the company will know the message was received and might send more messages.
You can also find support on how to block unwanted calls.
Please note: It can take up to 48 hours for the messages to stop coming through.
You will need to contact the company responsible for the service directly if you have any queries, relating to your purchase, not EE. You can find their contact details by using the third party service checker above.
If you do not receive a satisfactory response from the company responsible for the service when you contact them, you can contact PhonepayPlus who regulate premium rate services on behalf of Ofcom. You will need to provide PhonepayPlus with the Third Party Service provider information when you contact them.
Neither EE or PhonepayPlus will provide you with a refund of any charges; only the company who charged you for the service purchased or subscribed to can do this.