Cancelling a contract after 14 days

  • EE
  • Orange
  • T-Mobile

Sorry to hear you’re thinking of leaving.
Here are the five most important things you need to know:

  • there's no automatic termination of a contract at the end of your minimum term - so if you don’t get in touch with us, your contract will continue to run
  • you’ll need to give us 30 days' notice, even if you’ve reached the minimum term of the contract. You will be charged until the end of your minimum term or the end of 30 days' notice, whichever is the later date
  • if you only want to pay up to the end of your minimum term, you must make sure you call in at least 30 days in advance to give notice. However, there is a limit to how far into the future we can pre-date cancellations
  • if you haven’t reached the end of your minimum contract term you may be charged an Early Termination Charge on top of the Notice Period Charge. The total amount charged will always be for 30 days from the date of your request to cancel and will show on your bill as Remaining Contract Charge
  • if you want to keep your number with your new provider, you’ll need a PAC code. It’s valid for 30 days and if you don’t use it, your contract will continue to run

Once your cancellation request has been logged in our system, you’ll receive a text message with your account closure details and terms and conditions. If you're taking your number to your new provider, the text message will also have PAC code and expiry details.

What to expect once you’ve asked to cancel your account

  • your account will close within 30 days from when you contact us. If you’ve requested a PAC code, your account will only close when porting has been completed after you've used your PAC code.More information on getting your PAC code >
  • you'll receive a final bill from us within 14 days of your account closing date - not the date you contact us to cancel. If you've not received your final bill within the time stated above, please call us. More information on paying your final bill >
  • if your billing date is within your 30-day notice period, you may receive two final bills - the first will show your recurring line rental and other usage charges and the second will refund any additional line rental we've billed you for and also your final cancellation charges. More information on cancellation charges >
  • once your account is closed and you've settled the payment for your final bill, you can then cancel your Direct Debit but not before. If you don't pay your bill by the date set out on it, we'll update your credit file to reflect this late payment. If you don't pay your bill within 35 or 82 days depending on various risk factors, we may ask a third party to help us recover the amount owed. See point 4.11 in version 2 of the EE pay monthly network terms for more information. If you're having trouble making the final payment, please contact us and our collections agents will advise you.

Opening hours

Our standard opening hours are 8am to 8pm weekdays and until 6pm on weekends. Non-standard hours are from 8pm to 10pm weekdays and from 6pm to 8pm on weekends.

Call costs to:

  • 150 from your mobile phone - free during standard hours
  • 07953 966 250 & 07953 966 150 - (15p per call + up to 12.7p minute during standard opening hours)
  • 0844 873 8586 - (free at any time)
  • 0800 956 6000 from an EE Landline - free at anytime
  • 0845 412 3662 from an EE Landline - (15p per call + up to 7p p/m standard opening hours)
  • Any phone please check with your provider

Calls outside of standard hours - 50p per call

Calling from abroad

Find the cost of calling abroad by using our roaming cost tool.

 This information is for customers who:

  • are over the first 14 days of signing up to an Orange contract
  • signed up online, in a retail store, or by phoning one of our sale agents 

Please note: If you purchased from a third party company, please contact them directly to arrange a cancellation

If this information is not relevant to you, we have more cancellation options.

Opening hours

Our standard opening hours are 8am to 8pm weekdays and until 6pm on weekends. Non-standard hours are from 8pm to 10pm weekdays and from 6pm to 8pm on weekends.

Call costs

  • Calls to 150 from your pay monthly phone - free during standard hours
  • Calls to 450 from your pay as you go phone - 25p per call
  • Calls to any other number - please check with your provider
  • Calls outside of standard hours - 50p per call

Calling from abroad

Find the cost of calling abroad by using our roaming cost tool.

Sorry to hear you’re thinking of leaving.
Here are the five most important things you need to know:

  • there's no automatic termination of a contract at the end of your minimum term - so if you don’t get in touch with us, your contract will continue to run
  • you’ll need to give us 30 days' notice, even if you’ve reached the minimum term of the contract. You will be charged until the end of your minimum term or the end of 30 days' notice, whichever is the later date
  • if you only want to pay up to the end of your minimum term, you must make sure you call in at least 30 days in advance to give notice. However, there is a limit to how far into the future we can pre-date cancellations
  • if you haven’t reached the end of your minimum contract term you may be charged an Early Termination Charge on top of the Notice Period Charge. The total amount charged will always be for 30 days from the date of your request to cancel and will show on your bill as Remaining Contract Charge
  • if you want to keep your number with your new provider, you’ll need a PAC code. It’s valid for 30 days and if you don’t use it, your contract will continue to run

Once your cancellation request has been logged in our system, you’ll receive a text message with your account closure details and terms and conditions. If you're taking your number to your new provider, the text message will also have PAC code and expiry details.

What to expect once you’ve asked to cancel your account

  • your account will close within 30 days from when you contact us. If you’ve requested a PAC code, your account will only close when porting has been completed after you've used your PAC code.More information on getting your PAC code >
  • you'll receive a final bill from us within 14 days of your account closing date - not the date you contact us to cancel. If you've not received your final bill within the time stated above, please call us. More information on paying your final bill >
  • if your billing date is within your 30-day notice period, you may receive two final bills - the first will show your recurring line rental and other usage charges and the second will refund any additional line rental we've billed you for and also your final cancellation charges. More information on cancellation charges >
  • once your account is closed and you've settled the payment for your final bill, you can then cancel your Direct Debit but not before. If you don't pay your bill by the date set out on it, we'll update your credit file to reflect this late payment. If you don't pay your bill within 35 or 82 days depending on various risk factors, we may ask a third party to help us recover the amount owed. See point 4.11 in version 2 of the EE pay monthly network terms for more information. If you're having trouble making the final payment, please contact us and our collections agents will advise you.

Opening hours

Our standard opening hours are 8am to 8pm weekdays and until 6pm on weekends. Non-standard hours are from 8pm to 10pm weekdays and from 6pm to 8pm on weekends.

Call costs to:

  • 150 from your mobile phone - free during standard hours
  • 07953 966 250 & 07953 966 150 - (15p per call + up to 12.7p minute during standard opening hours)
  • 0844 873 8586 - (free at any time)
  • 0800 956 6000 from an EE Landline - free at anytime
  • 0845 412 3662 from an EE Landline - (15p per call + up to 7p p/m standard opening hours)
  • Any phone please check with your provider

Calls outside of standard hours - 50p per call

Calling from abroad

Find the cost of calling abroad by using our roaming cost tool.

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