Return a product after 14 days

This information is for customers who:

  • are over the first 14 days of purchasing your product or service
  • have signed up for a minimum term contract 
  • purchased a product from a retail store, online or by phoning our sale agents 

Please note: If purchased from a third party company, please contact them directly to arrange a return.

Opening hours

Our standard opening hours are 8am to 9pm weekdays and until 8pm on weekends. 

Call costs

  • Calls to 150 from your mobile phone - free during standard hours
  • Calls to 450 from your mobile phone - 25p per call
  • Calls to 0800 956 6000 from an EE Landline - free at anytime
  • Calls to 0845 412 3662 from an EE Landline - (15p per call + up to 7p p/m standard opening hours)
  • Calls from any phone- please check with your provider

Calling from abroad

Find out more about costs >

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