Return a product after 14 days

This information is for customers who:

  • are over the first 14 days of purchasing your product or service
  • have signed up for a minimum term contract 
  • purchased a product from a retail store, online or by phoning our sale agents 

Please note: If purchased from a third party company, please contact them directly to arrange a return.

Opening hours

Our standard opening hours are 8am to 8pm weekdays and until 6pm on weekends. Non standard hours are from 8pm till 10pm weekdays and from 6pm to 8pm on weekends

Call costs

  • Calls to 150 from your mobile phone - free during standard hours
  • Calls to 450 from your mobile phone - 25p per call
  • Calls to 0800 956 6000 from an EE Landline - free at anytime
  • Calls to 0845 412 3662 from an EE Landline - (15p per call + up to 7p p/m standard opening hours)
  • Calls from any phone- please check with your provider
  • Calls outside of standard hours - 50p per call

Calling from abroad

Find out more about costs >

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