Care and repair
If you find a fault with your device within the first 30 days of purchase, we’ll offer you a brand new device. And if your device develops a warranty fault, we can repair that for you too.
If your device has an out-of-warranty fault, you might have the option to pay for your device to be fixed, up to the value of £200. What is considered in warranty or out of warranty will depend on the manufacturer.
The process for Apple devices is slightly different - you can speak to us or to Apple to discuss your options.
Please note: Our repair and loan services are available to all pay monthly or pay as you go EE customers.