Change the broadband account holder name

To change the name on a broadband account, select one of the options from the list below:

Change your name

If you've changed your name (e.g. marriage, separation) then send a copy of the certificate showing the change of name. We'll happily update the details on your account. 

Transfer to friend or colleague

To change the account holder name on a broadband account, give us a call when both you and the new account holder are together. We'll be happy to help.

If you're transferring the account to keep the same discounted price on a broadband package (e.g. linked to a mobile phone account), you'll also need to transfer the mobile phone account into the new name.

Dealing with a bereavement

If you're dealing with a bereavement, we're really sorry to hear your sad news. Sorting out the broadband account should be the least of your worries so we'll keep it simple. Here are your options:

Close the account

To close the account, please call us on 07973100150 letting us know you'd like to close the account due to a bereavement. Please include the information below:

  • The current account holder's full name and address
  • The landline telephone number the account is registered on
  • The account email address or account name (if known)

Transfer the account to a new name

To transfer the account to a new name, please call us on 07973100150 letting us know you'd like to change the account name due to a bereavement. Please include the information below:

  • The current account holder's full name and address
  • The landline telephone number the account is registered on
  • The account email address or account name (if known)

We'll also need the new account holder's details:

  • New account holder's name
  • Contact email address
  • Contact telephone number
  • New payment details

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