Leaving home broadband, home phone & EE TV
We're sorry to hear that you're considering leaving EE.
Our aim is to provide a fantastic service with the highest standards of customer care, so if we're falling short of this in anyway, we'd love to know where we're going wrong.
What to do next
It may be that there's a simple solution to the problems you're experiencing, and that a quick chat will resolve things.
If that's not the case and you'd prefer to simply cancel your services with us, we will of course help you with this.
If you decide to leave EE, just call customer services on:
- 150* from your EE mobile phone
- 0800 079 8586** from your Home Phone
* Calls to 150 from EE, T-Mobile or Orange mobile phones are charged as per your price plan.
** Calls to 0800 079 8586 from a landline are free of charge. Charges from mobiles will vary.
Returning your equipment
If you've got our EE TV service, we’ll send you a jiffy bag to return your EE TV box. It’s important that you send it back within 30 days, otherwise you’ll be charged £175, on your final bill.
If you're cancelling your broadband service, you can keep your router, or choose to recycle at your local waste management facility. You can also return your router to our distribution warehouse at the address below:
1 First Avenue
Maybrook Industrial Estate
You can find out more about early cancellation charges in our EE TV, Broadband & Home Phone Price Guide (.pdf).
If you choose to cancel your broadband service, please keep your Direct Debit open until you receive your final bill. You'll find more help understanding your final bill in our guide - My Home Broadband, Home Phone and EE TV Bill Explained.