Leaving home broadband, home phone & EE TV

We're sorry to hear that you're considering leaving EE.

Our aim is to provide a fantastic service with the highest standards of customer care, so if we're falling short of this in anyway, we'd love to know where we're going wrong.

What to do next

It may be that there's a simple solution to the problems you're experiencing, and that a quick chat will resolve things.

If that's not the case and you'd prefer to simply cancel your services with us, we will of course help you with this.

Contact us

If you decide to leave EE, just call us on:

  • 0800 079 0544

Calls to 0800 079 0544 from a landline are free of charge. Charges from mobiles will vary.


Returning your equipment

If you've got our EE TV service, we’ll send you a jiffy bag to return your EE TV box. It’s important that you send it back within 30 days, otherwise you’ll be charged £175, on your final bill.

If you're cancelling your broadband service, you can keep your router, or choose to recycle at your local waste management facility. You can also return your router to our distribution warehouse at the address below:

EE Returns
1 First Avenue
Maybrook Industrial Estate
B76 1BA

Cancellation charges

You can find out more about early cancellation charges in our EE TV, Broadband & Home Phone Price Guide (.pdf).

Final bill

If you choose to cancel your broadband service, please keep your Direct Debit open until you receive your final bill. You'll find more help understanding your final bill in our guide - My Home Broadband, Home Phone and EE TV Bill Explained.

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