My Home Broadband bill after a bill date change

If you'd like to change the date we bill you for your broadband service, give us a call and we'll happily update your account.

We'll show you an example of how this looks in your account after we've made the change and guide you through the steps so you can log in to your account and check your bill.

Log in to your account

  1. Go to the Manage your account log in page.
  2. Enter your Home Broadband account username and password and select Log in.



  3. You'll be taken to the Manage your account home page - if you need help see our guide log in to your broadband, home phone and EE TV account.
From MY BILLS, can you see the option All bills or Your bills?


All bills option

In this example, we wanted payment to be taken at the beginning of the month, so we called and changed our bill date from the 20th to the 22nd of each month.

Tip: payment is taken from your account around ten working days after your bill date.

Once we've made the change, we'll produce two bills.

  • the first covers your broadband bill (and line rental) between your old bill date and your new bill date (pro-rata)
  • the second covers your broadband bill (and line rental) for your new bill period

You can see how this works by looking at our example below:

  1. Select All bills found under MY BILLS.



  2. Our bill date changed from the 20th to the 22nd of the month.



First bill after change

The first bill shows a charge to cover the period between the 20th (old bill date) and the 22nd (new bill date).

Your bank account or credit card won't be charged for this bill. Instead, this will be credited in next months' bill.
 


Second bill after change

Your second bill includes your next months' subscription (in this case £14.00), and the charge carried over from your previous bill (about 90p in this example).

Your bank account or credit card will be charged for your service around 10 working days after your new bill date.

 

Your bills option

In this example, we wanted payment to be taken from our account just after pay day on the 24th of each month. So we called and changed our bill date from the 28th to the 10th of each month.

Tip: payment is taken from your account around ten working days after your bill date.

Once we've made the change, we'll produce two bills.

  • the first covers your broadband bill (and line rental) between your old bill date and your new bill date (pro-rata)
  • the second covers your broadband bill (and line rental) for your new bill period

You can see how this works by looking at our example.

  1. From MY BILLS, select Your bills.



  2. This example shows:

    - a normal bill on the 28th - the old bill date
    - a pro-rata bill on the 12th - this will appear within a couple of days of your new bill date
    - a normal bill on the 10th - the new bill date

  3. Next, we'll have a look at the pro-rate bill - in this example select Download next to the bill produced on the 12/05/2015.



  4. Under Amount due, you'll see how much the pro-rata bill is for and an approximate date that payment will be taken.



  5. Move down to page four to understand how we calculated your pro-rata payment.
  6. Under your plan:



    1 - shows a pro-rata charge for your broadband, home phone (and EE TV) plan to cover the period between 28 May and 9 June.
    2 - shows a pro-rata charge for your line rental to cover the period between 28 May and 9 June.
    3 - shows an example of a sales promotion and discount applied to the bill.

  7. The following month, the bill will return to normal.

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