Follow our step-by-step guides to help you get up and running with EE.
Not sure how to pay your EE home broadband, home phone or EE TV bill? We’re here to help.
Not a broadband customer? You can learn how to pay your EE mobile bill
Paying by Direct Debit is the easiest, cheapest and most convenient way to pay your bill. We'll automatically take your payment 10 working days after your bill date.
To update your payment details to Direct Debit:
We have further support for help logging into your Home account
Payment will be automatically taken from your bank account around 10 working days after your bill date.
After the first attempt to take the Direct Debit payment, we’ll retry within 7 days. After the second time, you’ll incur a late payment charge of £2.
You’ll then need to:
You can manage both of these by logging into your Home Broadband account
There’s a 50p charge to set up a monthly card payment, so we recommend setting up a Direct Debit. But if you’re happy to pay, it’s easy to set up. Here’s how:
Most customers can make a payment online - but only when a balance is due. Check this function is available when you log in to your account.
Things to know before paying online:
If you've got Home Phone with us, your payment will be automatically debited from the card 10 working days after your bill date.
If you've just got broadband and you pay another company for your phone calls, your card is debited within 48 hours of your bill date.
We have more help with paying your bill
Visit our Community for further help with your bills
Call our automated payment line free from the UK on 0800 0280543. When you call, you’ll need to have handy:
A few other things to know before paying by phone:
If your broadband‘s been stopped because you haven’t paid the bill, it can take up to 30 hours to reconnect after you pay.
If you’re still not connected after this time, restart your router. Get in touch if that doesn't solve the problem.
If you have EE TV, you'll find some apps on the service including NOW TV, Deezer and Rakuten TV have pay-per-view or subscription charges.
We don’t charge for these services, so you’ll need to set up payment directly with the provider, using your EE TV.
See EE TV useful contacts for On Demand apps if you need more help contacting the provider.
If we're having problems collecting payment for your broadband account, here's what will happen: