Follow our step-by-step guides to help you get up and running with EE.
You can pay your broadband, home phone and EE TV bill by Direct Debit, credit or debit card and using our automated payment line.
Pick an option below for more help.
Paying by Direct Debit is the easiest, cheapest and most convenient way to pay your bill. We'll automatically take your payment ten working days after your bill date.
To update your payment details to direct debit log in to your account. To do this:
Your payment will be automatically debited from your bank account around ten working days after your bill date.
NOTE: Every time you pay your bill by credit or debit card, you'll pay an additional monthly charge. So we recommend Direct Debit instead.
To update your payment details to a debit or credit card log in to your account.
If you've got Home Phone with us, your payment will be automatically debited from the card ten working days after your bill date.
If you've just got broadband and you pay another company for your phone calls, your card is debited within 48 hours of your bill date.
You can pay an outstanding balance on your Home Broadband, Home Phone and EE TV bill by calling our automated payment line.
If an outstanding balance has meant we've stopped your broadband or Home Phone working, it will take until the following day until your service starts working again. If you're still unable to use the Internet after 24 hours, turn your router off and back on again.
We recommend you set up a regular payment method (Direct Debit or credit card) in your account online.
We're introducing a new feature which lets you make an instant payment online. You can check if this is available to you by logging in to your account.
Once you're logged in, select Make a payment in the BILLING menu.
If the feature is available, you'll be guided through the steps needed to make a one off early payment by Visa, MasterCard or American Express debit and credit cards.
If the option isn't available, you can still use our automated payment line to pay your balance by phone (see section above).
If you've got our EE TV service, you'll find premium apps which charge either a monthly subscription for example NOW TV and Deezer, or pay per view services like Wuaki and iConcerts.
To use these services, you'll need to set up an account and pay the app provider for the service.
See EE TV useful contacts for On Demand apps if you need more help contacting the provider.
If we're having problems collecting payment for your broadband account, we'll send you an email and letter asking you to update your payment details online in your account.
If you don't get round to updating your details, we'll need to suspend your service - this means you'll be unable to use your internet connection.
If you need to speak to us further about a suspension of your account, please get in touch.