MTV TRAX pay as you go SIM 2016 terms and conditions
Sign up for a free MTV Trax pay as you go SIM via http://pages.mtvtrax.com/simorder and top up £15 by 23:59 on 2 November 2016 to get an Everything Pack, which includes 2GB data, 500 mins and unlimited texts, plus an extra free 5GB of data and free access to MTV Trax for 30 days. You’ll continue to get an extra 5GB free data each consecutive month you buy a 30 day pay as you go pack for a maximum of 6 months and ongoing free access to MTV Trax for each consecutive month you buy a 30 day pay as you go pack until 2 November 2017.
Once you have received your MTV Trax SIM and topped up at least £15 to get your Everything Pack, text ‘MTV’ to 150 to get your MTV TRAX subscription code. You will continue to get free access to MTV Trax until 2 November 2017 as long as you consecutively top up and buy a 30 day pay as you go pack. However, the last date you can buy a 30 day pay as you go pack and still get free access to MTV Trax is 3 October 2017 (i.e. 30 days before 2 November 2017).
When you initially top up £15 (and for each consecutive month you top up and buy a 30 day pack) the free 5GB data will be combined with the data in your Everything Pack (or other 30 day pay as you go pack) to give you a 7GB allowance. The 5GB free data lasts 30 days or until it is used up, whichever happens first, and does not roll over.
You’ll need 3G or 4G coverage to use your free data and a compatible 3G or 4G device. To use 4G you must be within a 4G enabled area and in range of a 4G base station. 4G coverage is not available everywhere in the UK, see www.ee.co.uk/coverage. See our standard data terms at www.ee.co.uk/terms for what you can do with your data.
All packs recur automatically unless you opt out. Services are for use in UK only. See ee.co.uk/payg for further details about the Everything Pack and all of our other packs. In addition to these offer terms and conditions, you must also agree to our PAYG Plan Terms and Network Terms.
By signing up for the MTV TRAX SIM you agree to being sent marketing communications from us and MTV Trax.
In order to use your free MTV Trax subscription you will need to download the MTV Trax app to a compatible device. Terms and conditions apply to using MTV Trax, see https://mtvtrax.com/terms-conditions.
Offer not available in any other channel. We can withdraw, suspend, extend or change the offer at any time without notice. One SIM per customer only. Only for customers in the UK age 16 or over.
- How do I get my 5GB free data?
It’s simple. Just put the SIM in your phone and top up £15 or more. You’ll get the usual pack allowance PLUS an additional 5GB of free data, which is all available to use for 30 days.
Each consecutive month you buy a 30 day Pack, you’ll continue to receive the additional 5GB of free data.
You’ll be able to get the extra free data for 6 months.
The free 5GB of data will show in the Free Boosts section of your My EE Account. You can access this online or via the My EE App.
- How do I get my free MTV TRAX subscription?
When your SIM arrives in the post, just pop it in your phone and top up £15 to start your pack.
Then text ‘MTV’ to 150 and we’ll send you your unique MTV TRAX subscription link within 48 hours so you’ll be able start listening to the biggest new tracks and exclusive playlists.
To find out more about MTV TRAX visit www.mtvtrax.com.
- How do I check my balance?
Text AL or BA to 150.
- What to check if your new SIM card isn't working
If your phone is currently locked to any other network other than EE you’ll need to get it unlocked. If you're on Orange or T-Mobile, you can find instructions on how to unlock your phone.
If you’re on another network, please contact your service provider for instructions on how to unlock your phone. It’s pretty simple but your existing provider needs to manage this for you.
If your phone is unlocked or is locked to EE - and the SIM is still not working - please get in touch with us by calling 150 for free from an EE phone or 07953 966 250 (Check call charges with your provider).
- How do I keep my number?
If you're moving to EE from another network and want to keep your number, you'll need to order the MTV TRAX from EE SIM and the following information:
- PAC code - You can get your PAC (Port Authorisation Code) by calling your current mobile service provider. PAC codes are valid for 30 days from the date of issue
- Active MTV SIM from EE – make sure you’ve topped up at least £15 to activate your pack
- Temporary number - A temporary number is the number provided to you when you took the MTV SIM from EE
If you submit the form before 17.30 on a working day your number will be transferred the next working day; if after 17.30 on a working day, or if your request is made on Saturday or Sunday, it will take two working days to transfer.
Please be aware number transfers are not processed on Bank Holidays.
To find out more, visit our dedicated page on keeping your number.