Can I upgrade my phone?

  • EE
  • Orange
  • T-Mobile

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As an EE customer you can easily find out if you're eligible for an upgrade.

You can log in to My EE to check your upgrade status.

My EE will show you the standard upgrade date so doesn’t include any early upgrade offers, such as Annual Ugrades, you may have as part of your plan.

You can upgrade to a new phone and plan if you've got less than 45 days to go until your contract renewal date. However, if your account has an outstanding debt on your phone plan, you will not be eligible for an upgrade until the outstanding amount is settled.

You can also text UP to 150. You'll then get a text message back informing you whether you're eligible, and explaining what to do next. 

Upgrading early

If you're not eligible for a free upgrade, don't worry – you can to get your hands on one of the latest handsets by paying off your remaining contract and upgrading early.

 Do you qualify for an early upgrade?

 Yes

 No

 - You're a SIM-only customer on a 12, 18 or 24 month plan with EE, or you're on any other pay monthly plan with EE

 - You're more than 6 months into your contract with more than 45 days to go before your contract renewal date

 

 - You're a business customer

 - You have outstanding debt on your  EE plan

 - You're a mobile broadband customer

 

Shared Plans - upgrades

  • All device upgrades must be done by the Account Holder as they are financially and legally responsible for the Shared Plan.
  • If you're upgrading from an Orange, T-Mobile or 4GEE plan and want to become a Sharer you will need a Leader to attach to. 
  • If you don’t want to continue as a Leader because you want to become a Sharer or move to your own 4GEE plan, a new Leader must be set up at the same time to allow the group to continue sharing data.
  • If you want to upgrade from a Sharer to a Leader then the existing Leader can either become a Sharer or move to their own 4GEE plan.

Keeping your own phone

You can keep your existing phone, or trade it in for cash through our Recycle and Reward scheme.

14-day cancellation period

You can decide to cancel your early upgrade by telling us within 14 days, unless you have chosen to recycle your old phone with Recycle and Reward.

As an Orange plan holder you can easily find out if you’re eligible for an upgrade.

All you need to do is text UP to 150. You'll then get a text message back informing you whether you're eligible, and explaining what to do next. You can also log in to My EE to check your upgrade status.

Please note: You can upgrade to a new phone and plan if you've got less than 45 days to go until your contract renewal date. However, if your account has an outstanding debt on your phone plan, you will not be eligible for an upgrade until the outstanding amount is settled. 

Shared Plans - upgrades

  • All device upgrades must be done by the Account Holder as they are financially and legally responsible for the Shared Plan.
  • If you're upgrading from an Orange, T-Mobile or 4GEE plan and want to become a Sharer you will need a Leader to attach to. 
  • If you don’t want to continue as a Leader because you want to become a Sharer or move to your own 4GEE plan, a new Leader must be set up at the same time to allow the group to continue sharing data.
  • If you want to upgrade from a Sharer to a Leader then the existing Leader can either become a Sharer or move to their own 4GEE plan.

Upgrading early

If you're not eligible for a free upgrade, don't worry – you can to get your hands on one of the latest handsets by paying off your remaining contract and upgrading early.

 Do you qualify for an early upgrade?

 Yes

 No

 - You're a SIM-only customer on a 12, 18 or 24 month plan with EE, or you're on any other pay monthly plan with EE

 - You're more than 6 months into your contract with more than 45 days to go before your contract renewal date

 

 - You're a business customer

 - You have outstanding debt on your  EE plan

 - You're a mobile broadband customer

 

Keeping your own phone

You can keep your existing phone, or trade it in for cash through our Recycle and Reward scheme.

14-day cancellation period

You can decide to cancel your early upgrade by telling us within 14 days, unless you have chosen to recycle your old phone with Recycle and Reward.

As a T-Mobile plan holder you can easily find out if you’re eligible for an upgrade.

All you need to do is text UP to 150. You'll then get a text message back informing you whether you're eligible, and explaining what to do next. You can also log in to My EE to check your upgrade status.

Please note: You can upgrade to a new phone and plan if you've got less than 45 days to go until your contract renewal date. However, if your account has an outstanding debt on your phone plan, you will not be eligible for an upgrade until the outstanding amount is settled. 

Shared Plans - upgrades

  • All device upgrades must be done by the Account Holder as they are financially and legally responsible for the Shared Plan.
  • If you're upgrading from an Orange, T-Mobile or 4GEE plan and want to become a Sharer you will need a Leader to attach to. 
  • If you don’t want to continue as a Leader because you want to become a Sharer or move to your own 4GEE plan, a new Leader must be set up at the same time to allow the group to continue sharing data.
  • If you want to upgrade from a Sharer to a Leader then the existing Leader can either become a Sharer or move to their own 4GEE plan.

Upgrading early

If you're not eligible for a free upgrade, don't worry – you can to get your hands on one of the latest handsets by paying off your remaining contract and upgrading early.

 Do you qualify for an early upgrade?

 Yes

 No

 - You're a SIM-only customer on a 12, 18 or 24 month plan with EE, or you're on any other pay monthly plan with EE

 - You're more than 6 months into your contract with more than 45 days to go before your contract renewal date

 

 - You're a business customer

 - You have outstanding debt on your  EE plan

 - You're a mobile broadband customer

 

Keeping your own phone

You can keep your existing phone, or trade it in for cash through our Recycle and Reward scheme.

14-day cancellation period

You can decide to cancel your early upgrade by telling us within 14 days, unless you have chosen to recycle your old phone with Recycle and Reward.

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