Roaming: Customers starting their plan on or after 17 August 2016

4GEE Essential, 4GEE or 4GEE Max Plans

4GEE Essential Plans

If you have a 4GEE Essential Plan then do you not have a roaming allowance included, this means that all Roaming is chargeable. Information about the cost of using your phone when outside the UK is in the tables below.

If you are Roaming in our Europe Zone then you can get our Euro Pass, this gives you unlimited calls and texts plus 500MB of data whilst abroad in our Europe Zone for £4 a day (inclusive of VAT where applicable). To add Euro Pass just text EUROPASS to 150. Once added you will only be charged on days you make or receive calls, send a text or use data abroad in our Europe Zone.

4GEE Plans

If you have a 4GEE Plan then you already have some Roaming benefits inclusive within your plan benefits. 4GEE Plan customers can make calls and send texts back to the UK or within eligible countries whilst in our Europe Zone. Further details on how it works is below.

What’s included at no extra charge:

  • Making and receiving calls and sending texts when abroad in our Europe zone (e.g. a call from France to France)
  • Calls and texts to the United Kingdom from any country in our Europe zone (e.g. a call from France to UK)
  • Calls and texts from whilst abroad within our Europe Zone to any other country within the Zone (eg - A call from France to Spain)
  • Calls to your voicemail and receiving voicemails

What’s not included

  • Making calls or sending texts when you are in the United Kingdom to eligible countries 
  • Making calls or sending texts to premium rate numbers and other non-geographic numbers (which can vary over time) aren’t included

In addition to calls and texts, 4GEE Plan customers have 500MB of data each month that can be used within our Europe Zone. This can only be used within our Europe Zone and is not available for domestic usage. If you reach the end of your 500MB allowance then and need more data, you can buy a Roaming data pass, details of which are in the tables below.

If you are on a 4GEE Plan and you use your phone in a country outside of our Europe Zone, normal Roaming charges will apply. Details of calling, texting and data costs can be found in the tables below.

4GEE Max Plans

If you have a 4GEE Max Plan then you have the option to use your allowances when roaming in our Europe Zone, 

For calling and texting this means you can make calls and send texts back to the UK or within our Europe Zone like you do in the UK,

What’s included at no extra charge:

  • Making and receiving calls and sending texts when you’re abroad In our Europe Zone (e.g. a call from France to France)
  • Calls and texts to the United Kingdom from any country within our Europe Zone  (e.g. a call from France to UK)
  • Calls and texts whilst abroad within our Europe Zone to any other country within the Zone (eg - A call from France to Spain
  • Calls to your voicemail and receiving voicemails

What’s not included:

  • Making calls or sending texts when you are in the United Kingdom to other countries 
  • Making calls or sending texts to premium rate numbers and other non-geographic numbers (which can vary over time) aren’t included

In addition to calls and texts, 4GEE Max Plan customers can use their monthly data allowance whilst in our Europe Zone, Please note if you have a Max plan with a data allowance of 25GB or 40GB there is a 15GB fair usage cap on the amount of data you can use whilst in our Europe Zone. When you use data in our Europe Zone it will just decrement from you allowance as within the UK. If you run out of data whilst in our Europe Zone then you can buy a data pass, the options and cost are the same as you will see in in the UK and if you buy one and do not use it all before returning from our Europe Zone, you will still be able to use it when back in the UK. If you buy a data pass in the UK and then go to our Europe Zone, it will also be valid for use.

If you are on a 4GEE Max Plan and you use your phone in a country outside of our Europe Zone, normal Roaming charges will apply. Details of calling, texting and data costs can be found in the tables below.

EE Europe Zone

Below are a list of countries included in our Europe Zone;

Austria

Guadeloupe

Netherlands

Azores

Guernsey

Norway

Belgium

Hungary

Poland

Bulgaria

Iceland

Portugal

Canary Islands

Ireland

Reunion Islands

Croatia

Isle of Man

Romania

Cyprus

Italy

Saint Barthelemy

Czech Republic

Jersey

Saint Martin

Denmark

Latvia

San Marino

Estonia

Liechtenstein

Slovakia

Finland

Lithuania

Slovenia

France

Luxembourg

Spain

French Guiana

Madeira

Sweden

Germany

Malta

Switzerland

Gibraltar

Martinique

Vatican City

Greece

Monaco

 

Roaming with EE: Out of allowance cost details on or after 17 August 2016 (.pdf 498 KB) >

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