Tablet Care - how to make a claim

  • EE
  • Orange
  • T-Mobile

You need to be an account holder to make a claim.

Call the Customer Services team as soon as possible to help reduce the time you're without a mobile device. We encourage you to call within 30 days of the incident.

Don't forget to call EE as soon as you can if your phone is lost or stolen to avoid any charges resulting from unauthorised use. The number you need to call varies depending on which EE, Orange or T-Mobile plan you're on.

You will need to:

  • Have a  crime reference number from the police
  • Have the IMEI number from your lost device (customer services will be able to assist you if you don't know it)
  • Provide an address for us to deliver your new handset to

If your claim is successful an excess fee will apply to all accepted claims.

 

Type of customer

From your Orange,
T-Mobile or EE phone

From any other phone

Calling from outside the UK

 

 

Customers with an

Consumer

150

07973 100 150

+44 7973 100 150

Orange plan

Small business

345

07973 100 345

+44 7973 100 345

Customers with a

Consumer

150

0845 412 5000

+44 7953 966 150

T-Mobile plan

Small business

150

0845 412 2222

+44 7953 966 150

Customers with an

Consumer

150

07953 966 250

+44 7953 966 250

EE plan

Small business

150

07953 966 250

+44 7953 966 250

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