MTV Trax SIM - Help

  • EE
  • Orange
  • T-Mobile

Get help with your new MTV Trax SIM.

I am having network/calling/technical issues. Who should I contact?

If you need help with MTV TRAX, please email support@mtvtrax.com

For network issues please dial 150 from your mobile, or 07953 966 250 from a landline.

My new SIM card isn't working - what do I do?

You may need to unlock your phone:

  • If your phone is currently locked to EE, call 150 for free.
  • If your phone is unlocked, please call 07953 966 250.
  • To unlock a phone from any other network, contact your current provider.
  • Orange users: put your Orange SIM back in your phone and dial 450
  • T-Mobile users: call 07953 966 250

For any other network, please contact your service provider.

Will MTV Trax be my new mobile provider?

No, your mobile provider will be EE. However, your new SIM will give you free premium access to all the music on MTV TRAX. If you need more info on your network, tariff or connectivity, dial 150 from your mobile, or 07953 966 250 from a landline.

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