50GB Data Boost FAQs

How do I qualify for 50GB Data Boost?

If you’re an EE pay monthly Max customer and take Fibre Max Broadband, you’ll qualify for a 50GB Data Boost. 

How long will my 50GB Data Boost last?

You’ll keep the boost as long as both your pay monthly Max plan and Fibre Max Broadband plan are active. 

Can I choose which number on my account gets the extra data?

No. Only the broadband account holder can get the boost. So, make sure you give us the correct number when you sign up to EE Broadband.

When will I get my extra data?

It can take up to 30 days after your EE Broadband account goes live for your boost to kick in. We'll send you a text to let you know when it's done.

Can I use my 50GB Data Boost abroad?

Yes, your 50GB of extra data is treated the same as your 4GEE Max allowance. On our 4GEE Max plans you can take your data with you to 53 destinations including Australia, Canada, Mexico, New Zealand, USA and countries across Europe. Data fair use policy may apply when roaming which is a 15GB allowance. So if you have 20GB of data on your 4GEE Max plan then receive the 50GB Data boost your total roaming allowance is still 15GB. 

How much is my boost worth? 

The 50GB Data Boost is based on the value of buying 5 of our 10GB add-on, which has a total cost of £99.95* and lasts up to a month for a pay monthly customer.

*Calculation based on pricing as at 12 October 2017.

Can I use Data Gifting on this 50GB, to share with other devices on my account?

Yes you can. The lead pay monthly mobile account holder can move data round your devices by using the My EE app. 

I’m on Standard Broadband and can’t get Fibre in my area. I’m a loyal customer. How will I be rewarded?

If you’re on a monthly phone or 12-month SIM plan with EE, we’ll boost your monthly data allowance by 5GB - worth £12.99 every month. 

I have the 5GB boost but qualify for 50GB. Will I automatically get this?

When you next upgrade your pay monthly Max plan or Fibre Max Broadband you’ll get the 50GB boost added to your account. 

I have an old pay monthly Max plan from when they first launched? Can I get this offer?

Yes you can. Sign up to a Fibre Max Broadband plan and you’ll get the 50GB boost within 30 days of your broadband being switched on. 

I have two devices on Max plans on my mobile account. If I take out Fibre Max Broadband, do I get 50GB on both mobiles?

No, you’ll only get 50GB on the mobile of the broadband account holder, so make sure you give us the correct mobile number when you sign up to Fibre Max Broadband.  

Can I share the boost if I’m on a sharer plan?

Yes. As long as the boost is added to the account holder's plan.

If I already have both a pay monthly Max plan and Fibre Max Broadband, can I still get a boost?

Yes, you'll get the boost automatically when you sign up to your next pay monthly Max plan or Fibre Max Broadband. 

Why have I been sent a text saying my boost has been removed?

If you’ve changed your pay monthly Max plan or Fibre Max Broadband plan we will remove any ineligible boosts from your plan. 

Can I switch the boost to another number?

Sorry, but you can’t switch boosts to another number. The data boost will be applied to the same number we use to contact you with important information about your home broadband account. So, it's important to make sure you give us the right number and it’s kept up to date in My EE.

What happens to my 50GB Data Boost if I move house and can't get fibre? 

The 50GB Data Boost would be removed and the 5GB Data Boost added to your account. If you do not have Fibre Max Broadband you are not eligible for 50GB Data Boost.

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