What the 2016 EE price changes mean for you

What is happening?

You'll see a 1.6% increase to your monthly price plan on any bills you receive from 1 June 2016, if you joined or upgraded to a Pay Monthly plan, SIM Only plan or Business contract before 23 January 2014. This increase is in line with the Retail Price Index (RPI) published by the Office for National Statistics on 12 April 2016 and as specified in clause 7.1.4 of your terms and conditions, or if you are a business customer, in your business terms and conditions.

Calculate your new plan cost

Use our calculator to calculate your new plan cost.

Frequently asked questions

Why are you increasing your prices?

What is RPI?

How have you calculated the rate of increase on my plan?

What about my discount?

How will the increase appear on my bill?

How do I know if my price is increasing?

Why are some customers affected and not others?

I've just upgraded, does this affect me?

What if I want to upgrade?

Why are you increasing your prices?

Your terms and conditions state that we can carry out a price increase up to the level of Retail Price Index (RPI). We try to keep price rises to a minimum but in order to continue to invest in our network and service, we need to make this small price increase.

For more information, please refer to clause 7.1.4 of your terms and conditions, or if you are a business customer, in your business terms and conditions.

The rate of RPI published on 12 April 2016 is 1.6%. As a result, an increase of 1.6% will be reflected in your plan from 1 June 2016.

What is RPI?

Retail Price Index (RPI) is a measure of the increase in prices for consumers and businesses on average across the country, over the last 12 months.

How have you calculated the rate of increase on my plan?

We have used the Retail Price Index (RPI) published on 12 April 2016 which is 1.6%.

The increase is calculated by adding 1.6% to the price of your monthly plan. Use our calculator to calculate your new plan cost.

What about my discount?

If you have a discount then this will not change. The price increase is applied to your existing price plan cost and then any discount is applied afterwards.

How will the increase appear on my bill?

The monthly price plan charge that appears on your bill will increase by 1.6%.

How do I know if my price is increasing?

All customers who are impacted by the price increase will be contacted. You will receive a minimum of 30 days written notice (email, SMS or letter) notifying you before the increase takes place.

Why are some customers affected and not others?

Contracts entered before 23 January 2014 are impacted by this price increase.

Contracts entered after 26 March 2014 are subject to a price increase in the March of every year.

Contracts entered between 24 January 2014 and 25 March 2014 are excluded from any price plan increases under Ofcom’s GC9 regulations.

I’ve just upgraded, does this affect me?

If you have upgraded onto a new plan since 10 February 2016, this price increase does not apply. Your first price planincrease will be in March 2017.

What if I want to upgrade?

If you upgrade and move onto one of our new plans before 1 June 2016, this price increase does not apply. Your first price plan increase will be in March 2017. Visit our online shop to see if you’re due an upgrade and to view our latest upgrade offers. Or if you’re a business customer, call us on 150.

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