What the 2014 EE price changes mean to you

Overview. What is changing?

You will see a 2.7% increase to your plan charge on any bills you receive from the 28th May, if you joined or upgraded to a 12, 18 or 24 month Pay Monthly or Business contract before the 23rd January 2014. This increase is in line with the Retail Price Index (a measure of inflation) published by the Office for National Statistics on the 25th March 2014. 

If you joined or upgraded after the 23rd January 2014 then you are not affected by the price increase. If you have upgraded to a new contract in the last 30 days you may still receive a letter, however the price increase is not applicable to your new plan.

For some customers, we are also making changes to a number of other charges such as standard UK calls and texts when you go over your mobile allowance, and other services like calls to 08 numbers, international calls and MMS. These changes will take effect from the 28 May.

To find out about our latest business prices please visit here.

 

Frequently asked questions

Why are you increasing your prices?

What is RPI?

How have you calculated the rate of increase on my plan?

What about my discount?

How will this appear on my bill?

Can I cancel my contract?

Who will be impacted by the RPI increase?

Why are some customers affected and not others?

I received a text about the change in my terms and conditions in February. Has this got anything to do with the price rise?

I was just about to upgrade my contract. What does this mean for my upgrade?

 

Why are you increasing your prices?

The Retail Price Index (RPI) is a recognised measure of inflation, which directly impacts the cost of providing our service. RPI tracks the average increase in prices for consumers over the past 12 months. 

RPI currently stands at 2.7%, as published on 25th March 2014. As a result, an increase of 2.7% will be reflected in your plan from 28th May 2014. 

What is RPI?

Retail Price Index (RPI) is currently 2.7%. This is a measure of the increase in prices for consumers, on average across the country, over the past 12 months. The Office for National Statistics published the latest figure on 25th March 2014. Please see here for more information about RPI and how it affects you www.ee.co.uk/RPI.

How have you calculated the rate of increase on my plan?

The increase is calculated by adding 2.7% to the price of your monthly plan. For example, if you have a £25 plan then your new plan charge is £25.68. Use our calculator to calculate your exact plan cost.

What about my discount?

If you have any discounts on your account, then these are not affected. We calculate the increase on your original monthly plan charge and then the discount is applied afterwards. Please visit www.ee.co.uk/myaccount and log in to see your plan breakdown in detail. 

How will this appear on my bill?

The cost of your monthly price plan will be updated to include the price increase. You will see this change on bills you receive after the 28th May 2014. 

Can I cancel my contract?

If you wish to cancel your contract, you’ll need to pay any cancellation charges that may apply. As stated in your terms and conditions you may cancel your contract without penalty if we increase your monthly plan charge (the recurring amount you pay each month) by more than the current rate of RPI. This increase is in line with RPI and therefore cancellation charges will apply. 

Who will be impacted by the RPI increase?

If you joined or upgraded with us before the 23rd January 2014 then you will see a 2.7% increase on your pay monthly plan. 

Any customer joining or upgrading after this date is not affected. Customers on 30-Day SIM-only plans are also not affected. If you wish to upgrade or if you have upgraded and signed a new contract since 23rd January, then your new plan will not be affected by this price increase.

Contracts entered from the 26th March will be subject to terms and conditions stating that their monthly price plan will be increased in march each year by the latest rate of RPI. The first increase does not take place until March 2015.

I received a text about the change in my terms and conditions in February, has this got anything to do with the price rise?

We notified customers about a change in their terms and conditions that would take effect from 26th March 2014. The terms increased transparency in the event of us increasing plan charges and mean thatb if we increase price plan charges it will be by the latest Retail Price Index (a measure of inflation). For a reminder of these terms please visit:

I was just about to upgrade my contract. What does this mean for my upgrade?

If you are eligible for an upgrade and would like to renew onto one of our latest plans then you will not be impacted by the increase.

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