Orange pay monthly customers can change their talk plan and add bundles online. Register for My EE to manage your account online.
If you want to lower your talk plan you'll need to check when you took your contract out or when you last upgraded your phone as this determines when you can lower it. Your terms and conditions will explain when you are entitled to lower your plan.
Changing your talk plan over the phone
When changing your talk plan by speaking to customer services, as long as you make your request no later than 24 hours before your next billing date, the talk plan change will take effect from your next Orange billing date.
Changing your talk plan at an EE store
When changing your talk plan online or in an EE store, as long as you've made your request more than five days before your next billing date, it will take effect from your next Orange billing date. If you haven't given five days’ notice, it will take another month before your new talk plan is activated.