Orange out of bundle charges FAQs

What is changing?

From the 28th May we are making changes to our charges for standard UK calls and texts when you go over your mobile allowance, and other services like 08 numbers, international calls and MMS. These changes align our charges for all customers and talk plan types. Take a look at the note below the table to see if these changes affect you.

 Service type  New ex-VAT price  New inc VAT price  Call Rounding Duration
 *SMS (to mobile/landline)  £0.13  £0.15  N/A
 *Voice Calls (to mobile/landline)  £0.33  £0.40  per Minute
 Calls to 08 numbers (not Freephone 080)  £0.33  £0.40  per Minute
 Freephone (080)  £0.17  £0.20  per Minute
 MMS/Picture Messages  £0.33  £0.40  N/A
IDD (calling from UK to Abroad)  
 Ireland  £0.42  £0.50  per Minute
 All other countries  £0.83  £1.00  per Minute
 SMS  £0.21  £0.25  N/A

*If you took a price plan that launched after October 2011 your out of bundle costs for standard UK calls and SMS will not increase. (However, the above increases will apply if you stayed or upgraded onto a price plan that launched prior to October 2011.)

Customers who joined Orange after October 2013 will only see an increase in IDD charges.

I have Fix Your Monthly Plan on My EE

If you have Fix Your Monthly Plan on your account then you will see a 50% reduction off the new cost to use these services. For more information about your plan please visit My EE.

What is per minute pricing?

We are simplifying our call charging. Rather than a range of per minute prices, and a combination of per minute and per second charging, we now charge a simple per minute rate. So if your call is outside of your allowance and is a minute and 35 seconds long, it will be charged as two minutes. 

I regularly spend outside of my allowance and I’m worried about the out of allowance changing

If you are regularly using up your allowance or using chargeable services then we may have a plan better suited to your needs, or a bundle that you can add to your plan. 

To see what’s available, find out more about how the new rates may affect you, or to see if you may be materially impacted, visit www.ee.co.uk/myaccount

I think I am materially impacted by these changes

If you think you are materially impacted by these changes, we are willing to discuss individual cases.

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