What the 2017 Orange price changes mean for you

What is happening?

Each year, your monthly price plan(s) will increase by the rate of Retail Price Index (RPI). This year this change will take effect from 30 March 2017. RPI is a measure of the change in prices for consumers on average across the country over the last 12 months. The RPI figure published by the Office for National Statistics in January 2017 is 2.5%.

What this means to you?

Any bills you receive from 30 March 2017 will show a 2.5% increase in the monthly price of your plan if you joined or upgraded to a Pay Monthly or SIM Only contract (excluding tablet and mobile broadband) between 26 March 2014 and 28 February 2017. 

If you’d like to see the new price of your plan, please log onto My EE to see your April bill. If you haven’t had your April bill yet and want to know the new price, enter your current monthly plan price in the calculator below:

Use our calculator

We appreciate that price rises are never welcome but we want to reassure you that we’re dedicated to giving you the best possible experience.

If you’d like to find out more, please see clause 6.1.5 of your terms. To view your terms click here or if you’re a business customer, click here. Alternatively, take a look at the frequently asked questions to help with any queries.

Frequently asked questions about RPI:

Why are you increasing prices?

Every March, as detailed in our terms we increase monthly price plans in line with RPI, this reflects the increase in the costs to run and invest in the network and service we provide.

How have you calculated the rate of increase on my plan?

We’ve used the Retail Price Index (RPI) of 2.5% published in January 2017. RPI is a measure of the change in prices for consumers on average across the country, over the last 12 months. The change is calculated by adding 2.5% to the price of your monthly price plan.

How will the increase appear on my bill?

The increase will appear on your bill as an increase to your monthly price plan.

What if I have a discount on my monthly plan?

If you have a discount then this will not change. The price increase is applied to your original price plan charge and then your discount is applied afterwards. You can log into your account to see more information about your price plan.

Why are some customers affected and not others?

Contracts entered since 26 March 2014 are subject to terms stating that the monthly price plan will be increased once a year, in March. Customers who joined or upgraded on or after the 1 March 2017 will not be impacted this year, but will get their first increase in March 2018.

What happens if I upgrade to another plan?

If you upgrade onto a new plan from 1 March 2017, this price increase will be applicable on your current plan until the date when you upgrade to the new plan. Your new plan price will increase in March 2018.

Can I cancel my contract?

Of course, we don’t want to see you go but if you’d like to leave before the end of your contract, you may need to pay an early termination charge.

 

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