What the 2017 T-Mobile price changes mean for you

What is happening?

Every year in March, your monthly price plan cost will increase by the rate of RPI (Retail Price Index). RPI is a measure linked to inflation and measures the increase in prices for consumers on average across the country, over the last 12 months.

From 30 March 2017, you will see a 2.5% increase to your monthly price plan on any bills you receive if you joined or upgraded to a Pay Monthly, SIM Only or Business contract after 26 March 2014. This increase is in line with the RPI published by the Office for National Statistics on 17 January 2017 and as per clause 7.1.4 of your terms.

To view your terms, click here or if you’re a business customer click here.

Calculate your new plan cost

Use our calculator to calculate your new plan cost.

Frequently asked questions

Why are you increasing your prices?

What is RPI?

How have you calculated the rate of increase on my plan?

What about my discount?

How will the increase appear on my bill?

Can I cancel my contract?

How do I know if my price is increasing?

Why are you increasing your prices?

This increase is in line with your terms which state that your monthly price plan cost will increase every year, in March, by the rate of RPI. For more information, please refer to clause 7.1.4 of your terms. Click here to view, or if you are a business customer, click here.

The rate of RPI published on 17 January 2017 is 2.5%. As a result, an increase of 2.5% will be reflected in your plan from 30 March 2017.

What is RPI?

Retail Price Index (RPI) is a measure linked to inflation and measures the increase in prices for consumers on average across the country, over the last 12 months.

How have you calculated the rate of increase on my plan?

We have used the Retail Price Index (RPI) published on 17 January 2017 which is 2.5%.

The increase is calculated by adding 2.5% to the price of your monthly plan. Use the calculator above to calculate your new plan cost.

What about my discount?

If you have a discount then this will not change. The price increase is applied to your existing price plan cost and then any discount is applied afterwards. You can log into My EE to see more information about your price plan.

How will the increase appear on my bill?

The increase will appear on your bill in one of two ways:

  1. As an increase in your monthly price plan.
  2. As an additional cost, displayed as ‘Subscription Charge’.

Can I cancel my contract?

If you wish to cancel your contract, you’ll need to pay any cancellation charges that may apply. As stated in your terms you may cancel your contract without penalty if we increase your monthly plan charge by more than the current rate of RPI. This increase is in line with RPI and therefore cancellation charges may apply.

How do I know if my price is increasing?

All customers who are impacted by the price increase will be contacted. You will receive a minimum of 30 days written notice (letter or SMS) notifying you before the increase takes place.

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