What the 2016 T-Mobile price changes mean for you

What is happening?

We contacted you in February to let you know that until you upgrade onto another price plan, your annual price increase will now happen every June, not every March.

From 1 June 2016 you'll see a 1.3% increase to your monthly price plan on any bills you receive. This increase is in line with the Retail Price Index (RPI) published by the Office for National Statistics on 16 February 2016.

If you're a T-Mobile Pay Monthly mobile broadband customer you're exempt from the RPI increase.

Calculate your new plan cost

Use our calculator to calculate your new plan cost.

Frequently asked questions

Why are you increasing your prices?

What is RPI?

How have you calculated the rate of increase on my plan?

What about my discount?

How will the increase appear on my bill?

Can I cancel my contract?

How do I know if my price is increasing?

What happens if I upgrade to another plan?    

Why are you increasing your prices?

Your terms and conditions state that we can carry out a price increase up to the level of Retail Price Index (RPI). We try to keep price rises to a minimum but in order to continue to invest in our network and service, we need to make this small price increase.

The rate of RPI published on 16 February 2016 is 1.3%. As a result, an increase of 1.3% will be reflected in your plan from 1 June 2016.

What is RPI?

Retail Price Index (RPI) is a measure of the increase in prices for consumers and businesses on average across the country, over the last 12 months.

How have you calculated the rate of increase on my plan?

We have used the Retail Price Index (RPI) published on 16 February 2016 which is 1.3%.

The increase is calculated by adding 1.3% to the price of your monthly plan.

Use our calculator to calculate your new plan cost.

What about my discount?

If you have a discount then this will not change. The price increase is applied to your existing price plan cost and then any discount is applied afterwards.

How will the increase appear on my bill?

The monthly price plan charge that appears on your bill will increase by 1.6% but you will also see a ‘Price rise discount’ of 0.3% to make sure that your overall price increase is 1.3%.

Can I cancel my contract?

Your terms and conditions state that you can only cancel your contract without penalty if we increase your monthly plan by more than RPI. As this increase does not exceed RPI, you will be required to pay an early termination charge if you choose to cancel your contract before the end of your plan’s minimum term.

How do I know if my price is increasing?

All customers who are impacted by the price increase will be contacted. You will receive a minimum of 30 days written notice (letter or SMS) notifying you before the increase takes place.

What happens if I upgrade to another plan?              

If you are due an upgrade and move onto one of our new plans before 1 June 2016, this price increase will not affect you. If you have upgraded onto a new EE plan since 10 February 2016, this price increase does not apply. Your first price plan increase will be March 2017.

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