Get in Touch

If you need to get in touch about your account information, you may be able to find your answer by simply texting one of our codes shown below. If you wish to speak to a Customer Service Advisor; our numbers are listed further down.

Handy text codes

 For EE and T-Mobile 

Text the following codes to 150 for pay monthly and pay as you go:


BA = to check your balance and allowances
BILL = to check recent invoices & payments
UP = to check for upgrade eligibility
HELP = to get a list of our most common services


 

 

 For Orange

Text the following codes to 150 for pay monthly and pay as you go:


BA = to check your balance
BILL = to check recent invoices & payments
UP = to check for upgrade eligibility
USAGE = to check your unbilled costs
BUNDLES = keep track of bundles/extras
HELP = to get a list of our most common services

 

 

WANT TO JOIN EE?

PERSONAL CUSTOMERS

0800 956 6000


Calls are free from your landline and mobile.

BUSINESS CUSTOMERS

UP TO 50 EMPLOYEES - 0800 956 6100
50+ EMPLOYEES - 0800 079 0888

Calls are free from your landline and mobile.

Hearing or speech impaired




Next Generation Text Relay

The Next Generation Text Service has now replaced the original Text Relay Service.  If you struggle to hear or speak on the phone, The Next Generation Text (NGT) Service and NGT Lite App http://ngts.org.uk can really help.

To contact us directly using either the new Next Generation Text Service or the original Text Relay Service dial 18001 in front of one of the following long dial numbers:

EE all customers - 07953 966 250
Orange pay as you go customers - 07973 100 450
Orange pay monthly customers - 07973 100 150  
T-Mobile all customers - 07953 966 150

A full list of destinations and pricing can be found here.

Note: The Text Relay service is not available on Orange PAYG. If you’re an Orange PAYG customer you should instead use the Text Relay Assist service (0870 240 9598 - text) or (0870 240 5152 – call) where the Text Relay assistant will connect you to your required destination (excluding premium rate and International calls).  Calls to this number will be automatically credited on your next bill.

Opening hours

Join EE

8am - 10pm (Mon to Fri)
8am - 8pm (Sat & Sun)

Customer service

8am - 10pm (Mon to Fri)
8am - 8pm (Sat & Sun)

Lost or Stolen

24 hours a day
seven days a week