Get in Touch

If you need to get in touch about your account information, you may be able to find your answer by simply texting one of our codes shown below. If you wish to speak to a Customer Service Advisor; our numbers are listed further down.

Handy text codes

 For EE and T-Mobile 

 Text the following codes to 150 for pay monthly and pay as you go:

 

 BA = to check your balance and allowances

 BILL = to check recent invoices & payments

 UP = to check for upgrade eligibility

 HELP = to get a list of our most common services

 

 

 For Orange

 Text the following codes to 150 for pay monthly and pay as you go:

 

 BA = to check your balance

 BILL = to check recent invoices & payments

 UP = to check for upgrade eligibility

 USAGE = to check your unbilled costs

 BUNDLES = keep track of bundles/extras

 HELP = to get a list of our most common services

 

 

WANT TO JOIN EE?

PERSONAL CUSTOMERS

0800 956 6000


Free from landlines, but will cost up to 20p per minute from 
EE, T-Mobile and Orange mobiles.

BUSINESS CUSTOMERS

UP TO 50 EMPLOYEES - 0800 956 6100
50+ EMPLOYEES - 0800 079 0888

Free from landlines, but will cost up to 20p per minute from 
EE, T-Mobile and Orange mobiles.

Hearing or speech impaired



To contact us directly using either Text Relay or the new Next Generation Text Lite dial 18001 in front of the long dial number you need.

Update: 18001 text relay service
We are aware that our customers on an Orange PayG plan are currently unable to use the 18001 text relay service. We’re working to get this fixed. If you need to use this service please use the text relay assist service. Just call 0870 240 9598 ( text) or 0870 240 5152 ( voice customers who can speak but can’t hear). We will credit you for using this service until we have a fix in place.  

Our long dial customer services numbers are:


EE all customers - 07953 966 250
Orange pay as you go customers - 07973 100 450
Orange pay monthly customers - 07973 100 150  
T-Mobile all customers - 07953 966 150
 

Opening hours

Join EE

8am - 10pm (Mon to Fri)
8am - 8pm (Sat & Sun)

Customer service

8am - 10pm (Mon to Fri)
8am - 8pm (Sat & Sun)

Lost or Stolen

24 hours a day
seven days a week