If you have 30 days or fewer left on your contract, you can upgrade to EE.
Even if you're not at the end of your contract, you may still be eligible for an early upgrade at a discounted fee. Text UP to 150 to find out.
Join EE via My EE
Log in to My EE to place your order with us (this used to be called My T-Mobile). We'll take care of everything from there, including cancelling your current contract and replacing it with a new EE one.
You can keep your old number if you upgrade to EE.
Get a 4G phone
Our full range of 4G phones is available in our online shop
If you change your mind about your new phone, don't worry. You've got 14 days to return it to us and we'll send you an alternative upgrade phone as soon as we can.
Loads of data, unlimited minutes & texts
We've got a range of one-year and two-year plans, with the fastest 4G speeds, huge data allowances and unlimited minutes and texts.
Choose one of our roaming plans for peace of mind when using your phone abroad. Find out more about contracts and plans
Managing your account online or with an app
Do you use the My T-Mobile app to manage your account on your phone? The My EE app is brilliant for managing your EE plan. You can sign up here.
Your details, payments and deposits
If you upgrade from T-Mobile, your Direct Debit date will have to change for security reasons – but you'll be able to amend it in future to a more convenient date.
You can use the same credit or debit card to pay your bill – we'll just need you to fill in a short form to register the card with your new account.
We may ask you for a deposit when you join EE. It's nothing to worry about - sometimes we need this due to an individual's credit status. The deposit is normally kept for a minimum of three months.
Voicemail, Caller Tunes, Family Boosters
As you're moving to a new, superfast network, you'll need to record a fresh voicemail greeting. You won't be able to keep any saved voicemails from your T-Mobile account.
If you have Caller Tunes on your current T-Mobile phone you won't be able to keep them. Finally, Family Boosters and T-Mobile loyalty won't transfer to EE.