Joining EE from T-Mobile
- Getting started pay monthly
If you're with T-Mobile and pay monthly, you can make the switch to EE right away by upgrading online, in store, or by calling us on 0800 956 6000.
If you have 30 days or fewer remaining on your current pay monthly contract, you have the option to upgrade to EE and the 4GEE network.
Even if you're not at the end of your contract, you'll may still be eligible for an early upgrade at a discounted fee.
Find out more about early upgrade.
Join EE via My EE
It's simple to join. All you need to do is log in to My EE (this used to be called My T-Mobile) where you'll be able to place your order with us. We'll take care of everything from there, including cancelling your current contract and replacing it with a new EE one.
You can keep your number if you upgrade to EE.
Don't forget to back up your contacts and other important stuff from your current SIM card, because you get a new 4G SIM when you upgrade.
Get a 4G phone
Our full range of 4G phones is online - visit our online shop for more details.
If you change your mind about your new phone, don't worry. You've got 14 days to return it to us and we'll send you an alternative upgrade phone as soon as we can.
Swap to 4GEE
If you've just upgraded to a 4G handset with T-Mobile and want to move to EE and connect to 4G, see moving to EE if you have a 4G phone.
Contracts, plans and data galore
We've got a range of one-year and two-year plans, with the fastest 4G speeds, huge data allowances and unlimited minutes and texts.
You can also choose one of our roaming plans and get peace of mind about using your phone abroad.
Find out more about contracts and plans >
Managing your account online or with an app
If you enjoy using the My T-Mobile app to manage your account via your phone, you'll be able to work the same way by downloading the My EE app.
If you use My T-Mobile on t-mobile.co.uk to manage your account online, this is now called My EE. If you haven't registered yet, sign up for My EE.
Your details, payments and deposits
If you upgrade from T-Mobile, your Direct Debit date will have to change just for security reasons – but you'll be able to amend it in future to something more convenient to you, if you wish. You can use the same credit or debit card to pay your bill – we'll just need you to fill in a short form to register the card with your new account.
We might ask you for a deposit when you join EE. It's nothing to worry about - sometimes we need this due to an individual's credit status. The deposit is normally kept for a minimum of three months.
Voicemail, Caller Tunes, Family Boosters
As you're moving to a new, superfast network, you'll need to record a fresh voicemail greeting. You won't be able to keep any saved voicemails from your T-Mobile account.
If you have Caller Tunes on your current T-Mobile phone you won't be able to keep them.
Family Boosters and T-Mobile loyalty won't transfer to EE.
Not just superfast
When you upgrade to join EE with a contract, you don't just get superfast data and a great 4G phone.
Plus peace of mind with our Insurance and protection >
Join EE now
Make the switch to EE right away by joining through My EE, popping into an EE Store, or by calling us on 0800 956 6000.
- Once you've joined
Tracking your phone
Visit dpd.co.uk to track the delivery of your new 4GEE phone and enter your consignment number in the tracking box.
You'll also receive a text message from DPD advising you when to expect your delivery. If you've pre-ordered your device or ordered an out-of-stock device you'll receive a text every 72 hours to advise you on the status of your order.
Moving from T-Mobile pay monthly to EE pay monthly
In a retail store
Your retail sales agent will set your phone up and ensure your contacts are transferred. Make sure you have listened to any new voicemail messages, as you will lose all old messages once you activate your new EE phone. You'll walk out of the store with a working EE phone. Easy.
Your old T-Mobile number should be transferred to your new EE phone as soon as you switch it on - you don't need to do anything.
Set up your voicemail again including settings, message and security PIN, and check your Content Lock settings.
Sign up to My EE where you can manage your account online.
Back up your contacts from your old T-Mobile SIM to your phone so you don't lose them. Make sure you have listened to any new voicemail messages, as you will lose all old messages once you activate your new EE phone.
Before you put your new EE SIM into your new EE phone you need to text the word SWITCH to3333 from your old T-Mobile pay monthly handset. If you don't do this your new EE pay monthly phone won't activate and you risk having a T-Mobile pay monthly contract and an EE pay monthly contract running at the same time.
Sign up to My EE where you can manage your account online.
Your first EE bill
Your first bill will be a paper bill. Unless you've opted to pay for paper billing, your subsequent bills will be available online on My EE.
Your first bill will include your monthly plan charge and any extras/bundles you added to your contract which are charged one month in advance. You may also receive a charge for your phone on your first bill if you didn't pay by card at the time of registering to EE.
Your second EE bill
Your second EE bill will arrive around one month after your first EE bill, and will be available online in My EE unless you've specifically asked for a paper bill.
Your second bill will include any additional charges you've incurred since joining EE like any out of bundle minute, text or data charges.
Your final T-Mobile bill
You will get your final T-Mobile bill around 10 days after you joined EE. This will include a credit for any plan charges you paid for in advance and charges for any out of bundle usage.
If you're due any refunds at this time then these will be sent back to you by the same method you made your payment to us. Refunds are normally received 7 days from the date of your final bill.
Manage your EE account online
You can manage your new EE account online by signing up to My EE. Use My EE to:
- View bill and payment information
- Make payments
- Order copy bills
- View price plans and allowances
- Update personal information.
And you can download the My EE app to manage your account on your phone.
Help with your new EE phone
Visit our Devices Help to get lots of useful information about your device.
If you change your mind about joining EE
New customers to EE or customers who've chosen to upgrade from T-Mobile to EE can cancel their new connection/upgrade within 14 days from the day they receive their device.
- Moving if you have a 4G phone
If you're with Orange or T-Mobile and have a 4G ready phone, you can move to EE and start using superfast 4GEE*.
Just check these things:
- Check your phone is ready for 4G
- Check you can use 4G in the location you want to Check your coverage here.
- Choose a new 4GEE plan – pay monthly or pay as you go, it's up to you
- We'll send you a new SIM and you're ready to enjoy 4GEE
Can you move to EE?
If you have a 12, 18 or 24 month contract with Orange or T-Mobile you can move to EE anytime after 60 days on your current plan. If you're on Orange or T-Mobile pay as you go, it's really simple, you'll just need to switch you SIM over when you're ready to move.
Is your phone ready for 4G?
If you have one of the phones below unlocked or locked on to T-Mobile or Orange, you can move to EE and enjoy 4G.
• iPhone 5
• Alcatel Y800z
• BlackBerry Q5
• BlackBerry Q10
• BlackBerry Z10
• HTC One K2 LTE
• HTC One LTE
• HTC One XL LTE
• Huawei Ascend P1 LTE
• Nokia 820
• Nokia 920
• Samsung Galaxy S3 LTE
• Samsung Galaxy S4
• Samsung Note 2 LTE
• Samsung Note 10.1 LTE
• Sony Xperia SP
• Sony Xperia Z
Got an iPhone 5 that you bought elsewhere?
If you bought your iPhone 5 from outside the UK, you need to make sure it's a 'GSM model A1429', as the other versions won't work on our 4G network.
Got a 4G ready device other than the iPhone 5 that you bought elsewhere?
Unfortunately, due to these devices' configurations, they will not work on our 4G network if you didn't buy them with Orange or T-Mobile or if you bought them abroad.
Can you use 4GEE in the location you want to?
4GEE is rolling out rapidly across the UK.
We also have the UK's largest 3G network so even if you can't get on 4G there's a backup plan.
Switching your pay monthly plan
If you'd like to move to EE, you just need to start a new plan on EE with the same monthly fee or more. There's no cost to move to EE and these are your options:
Customers on Orange and T-Mobile with 24 month plans:
- If you've been on your existing plan for at least 60 days but less than 90 days: you'll need to start a new 24 month plan on EE.
- If you've been on your existing plan for at least 90 days but less than 180 days: you'll need to start a new 21 month plan on EE.
Customers on Orange and T-Mobile with 18 month plans:
- If you've been on your current plan for more than 60 days: you'll need to start a new 18 month plan on EE.
Customers on Orange and T-Mobile with 12 month plans:
What's next?If you're ready to move to EE click here
- If you've been on your current plan for more than 60 days: you'll need to start a new 12 month plan on EE.
Moving from pay as you go to pay as you go
All you need to do is switch your SIM once you're ready to move over to EE.
You can buy your new SIM online, in one of our shops or over the phone by calling 0800 956 6000. You can transfer your number and any remaining credit too.
We'll send you a new SIM so you are ready to enjoy 4GEE
As soon as you get the new SIM you can enjoy superfast internet on your phone.
If you're ready to move to EE, click here.
Terms and conditions
4G: Limited coverage, check at ee.co.uk/coverage. UK only. Pay monthly only. You'll have to agree to a new 12, 18, 21 or 24 month minimum term on EE. 12 month plan on EE only available to customers moving from existing 12 month plans on T-Mobile or Orange. No charge to move to EE but you'll need to choose a new EE plan with the same monthly charge or higher than your old Orange or T-Mobile plan. Other terms apply see full terms for more details. Superfast 4GEE: just how fast your 4G will be depends on a couple of things: where you are and how many other people are using 4G too. You should complete a personal coverage check and decide whether to move to EE.
* Just how fast your 4G will be depends on a couple of things: where you are and how many other people are using 4G too. Average 4G speeds 12-15Mbps: EE test data 2013.
- Getting started
Getting a SIM and a pack
You'll need a new SIM and to choose a pack - we’ll do the rest. There are three ways to get your EE SIM card:
- online: get your SIM delivered to your home for free within two days.
Order an EE SIM now >
- by phone: call 0800 079 0400 to order a SIM and get specialist advice on which pack would be best for you.
- visit an EE store: our staff will help set you up with your new SIM and pack.
Find your nearest EE store >
Remember to back up your contacts and other important stuff before you switch.
Transferring your number and credit to your new EE SIM
Put your SIM in your phone: You’ll have a multi SIM card which works in any type of phone - simply pop out the size you need.
Move to EE: Once you turn on your phone, your existing phone number and any remaining credit from your T-Mobile account will transfer automatically to EE, within two hours.
You can still use your phone in the meantime and we’ll send you a confirmation text when it's all done.
Problems with number or credit transferring
Your number and credit should transfer automatically within two hours of the switch to EE pay as you go being processed.
If after 24 hours your number or credit still haven’t transferred, please dial 150 using your T-Mobile or EE SIM.
Start using your pack
Once your credit and number have transferred to EE, the pack you chose when you ordered your new SIM will start just as soon as you make a call, go online or send a text.
The pack cost will come out of your credit - so make sure you have enough to pay for it, or top up.
- online: get your SIM delivered to your home for free within two days.
- Topping up
Once your move to EE is complete you’ll need to top up if you haven’t already.
Ways to top up
The easiest way to add more credit is online at ee.co.uk/myaccount. Or you can use the top-up card included with your SIM.
We can't move payment card details from your T-Mobile account so you'll have to register your credit or debit card again either onMy EE or by calling our customer service team on 150 from your mobile.
Once that's done, you can top up by text.
All the other ways to top up stay exactly the same.
Using top up swipe cards
When you get your phone or SIM card, we also give you an E top up (swipe) card. This allows you to top up at more than 100,000 shops across the country. Make sure you use the EE top up card as your T-Mobile card will not work. Here's what you need to do to top up:
- choose how much you'd like top up - £5, £10, £15 ... the max is £50
- your card will then be swiped and the amount will be added to your card.
We'll text you to confirm that your top up has been added to your phone.
- Managing your account
We can't move your My EE details from your T-Mobile account soyou'll need to sign up to My EE on EE. Here's how:
- use the Log in link at the top right-hand side of any page on the EE website - just above the search box
- choose the MOBILE, 4GEE WIFI AND TABLETS button
- give us your phone number when you're prompted so we know you're on EE and follow the simple steps.
Here are some of the great things you can do with My EE:
- View allowances and recent usage
- Top up online
- Register a debit or credit card
- Manage your packs and allowances
My EE app
You can also manage your account using the My EE app on your phone. It’s easy to use and offers the same features as My EE. It’s available on Apple, Android, BlackBerry and Windows phones.
150 text service
Our 150 text service is free from an EE phone and allows you to manage your account and do other useful things like:
- check your allowances and credit
- buy add-ons
- change your pack
- redeem a top up voucher
- find out about roaming charges.
The 150 text service page has all our text codes.
- Moving to EE: what's changed
With EE pay as you go, you get loads of extra benefits. Here are some of them.
Get your pack every week or month for three months and - thanks to Free Boost - you can add extra free minutes, texts or data.
4GEE for free
If you’ve got a 4G phone, there’s no extra cost for using superfast 4GEE.
Want to manage your new plan online? Register for My EE - you'll need do this if you had My EE on T-Mobile as this time you'll be signing up as an EE customer.
EE Film Club
Stream a film of your choice each week for just £1.
Call abroad for less
With our free Call Abroad add-on you can make international calls to 67 countries starting at just 1p/min.
What will happen to my Reward plan?
To give you the best value on EE, we’ve created packs instead of plans. They’re much easier to use and you’re always in control. A pack is a bundle of allowances (minutes, texts and 4G data) that you buy using your credit and it works out cheaper than being on standard pay as you go rates. Packs last for 7 or 30 days and are renewed automatically so you don’t need to keep track of dates.
When you move from T-Mobile pay as you go, your Rewards plan will be replaced with the pack of your choice.
More about packs >
What will happen to my Smart Pack?
Just as you had a Smart Pack on T-Mobile, you'll have a pack with EE pay as you go - only it will be better value.
Instead of Smart Packs, EE packs are called Everything packs, Talk & Text packs and Data packs, depending on the type of allowances you choose.
They start from just £1 a week and they’re just as easy to use as Smart Packs: they last for 7 or 30 days and they renew automatically using your credit.