We have to carry out a credit check every time one of our customers wants to sign up for a pay monthly phone plan.
Why we use credit checks
Credit checks help protect the general public from identity fraud, and help to prevent customers from running up bills that they can't pay. We'll always ask your permission before we run a credit check.
If you fail your credit check
Unfortunately, you won't be able to join EE as a pay monthly customer just yet if you fail your credit check. Instead, you can join on pay as you go and still experience all the great benefits of EE.
As a result of your credit check we might ask you to pay a security deposit so you can use the EE network or activate certain services on your account. This may be in addition to the upfront payment of your device.
There are two types of deposits:
Registration deposit - we might ask for this when you want to join EE, so we can activate your account and you can use the network.
Feature deposit - we might ask for this when you ask us to activate certain services, like International Roaming and International Premium Calls. They're both called Deposit for Service on the bill.
Getting your security deposit back
Your deposit will be automatically refunded back to you via your normal payment method when you've established a good payment history with us. You might typically receive this back within six months. However, prompt payment of your account by the due date advised on your bill for consecutive months will accelerate this.
If you have any queries about your deposit then please contact us on 150*
* Charges may apply for calling customer services.