Follow our step-by-step guides to help you get up and running with EE.
Unlocking your EE phone
Your EE, Orange or T-Mobile phone is locked so it can only be used on our EE network. If you want to use a SIM from another network in the phone, you'll need to get it unlocked first.
Here's the detail
To get your phone unlocked:
- You must be a current customer who's had the account for at least six months
- The IMEI must not be blacklisted (we'll check this for you)
- Pay monthly customers must have an account balance of zero - everything needs to be paid up to date
It takes up to 20 days to unlock a phone (or 60 days if it's a Samsung) and there's an admin fee of £20.42. This can be paid by credit or debit card, or if you're a pay monthly customer you can add it to your next bill, and pay as you go customers can have it deducted from the account balance.
Would you like to go ahead? Just fill in your details here and we'll do the rest. Thanks.