Activating your SIM

  • EE
  • Orange
  • T-Mobile

You will need to activate your SIM if you've:

  • Requested a replacement SIM card because your phone needed a new size, or
  • Ordered one via the online SIM order form.

You won't need to activate your SIM if you've:

  • Recently joined us.
  • Moved your contract from Orange or T-Mobile, or 
  • You’ve been sent a replacement because your old one was lost, stolen, damaged or faulty.

Your new SIM will already be activated. 

A couple more things to know

It's so simple you won't even get an activation text message from us. You'll get some network updates as text messages for Voicemail, and some new settings.

While you're waiting for the EE sign on your phone, you can still make calls, texts and use data. But you won't be able to receive calls or texts on your new number until the changeover is complete.

If you're using an Apple device, you may need to refresh iMessage so it shows the correct mobile number. Here’s what to do:

  1. Go to Settings > Messages
  2. Turn iMessage off, wait 10 seconds and turn iMessage on again 
  3. Go to Settings > Phone and make sure 'My Number' shows your correct mobile number. If not, just tap on My Number and type in your correct number.

You’re good to go.

Still having problems?

Sometimes, to get data services up and running, you will need to turn your phone off and on again after inserting your SIM.

Pay as you go mobile broadband

There's no need to activate your pay as you go mobile broadband SIM or set anything up before you use it. However, when you try to get online for the first time, a screen will appear in your browser and you'll just have to click the Activate button to start using your data.

 

You will need to activate your SIM if you've:

  • Requested a replacement SIM card because your phone needed a new size.
  • Ordered one via the online SIM order form.
  • Received a replacement because your old one was lost, stolen, damaged or faulty.

If you are on pay as you go, just  top up and your services will be working. However, if you're having problems please follow the link to manually activate your SIM.

Activate your pay as you go Orange SIM here >

You won't need to activate your SIM if you've:

  • Recently joined us on a pay monthly plan.

Your SIM should be activated, regardless of where you bought it (in store, online, over the phone or through one of our partners).

A couple more things to know

It's so simple you won't even get an activation text message from us. You'll get some network updates as text messages for Voicemail, and some new settings.

While you're waiting for the EE sign on your phone, you can still make calls, texts and use data. But you won't be able to receive calls or texts on your new number until the changeover is complete.

If you're using an Apple device, you may need to refresh iMessage so it shows the correct mobile number. Here’s what to do:

  1. Go to Settings > Messages
  2. Turn iMessage off, wait 10 seconds and turn iMessage on again 
  3. Go to Settings > Phone and make sure 'My Number' shows your correct mobile number. If not, just tap on My Number and type in your correct number.

You’re good to go.

Still having problems?

Sometimes, to get data services up and running, you will need to turn your phone off and on again after inserting your SIM.

Pay as you go mobile broadband 

There's no need to activate your pay as you go mobile broadband SIM or set anything up before you use it. However, when you try and get online for the first time, a screen will appear in your browser and you'll just have to click the Activate button to start using your data.

You will need to activate your SIM if you've:

  • Requested a replacement SIM card because your phone needed a new size or, 
  • Ordered one via the online SIM order form.

Activate your replacement T-Mobile SIM here >

You won't need to activate your SIM if you've:

  • Recently joined us.
  • Been sent a replacement because your old one was lost, stolen, damaged or faulty.

Your new SIM will already be activated. 

A couple more things to know

It's so simple you won't even get an activation text message from us. You'll get some network updates as text messages for Voicemail, and some new settings.

While you're waiting for the EE sign on your phone, you can still make calls, texts and use data. But you won't be able to receive calls or texts on your new number until the changeover is complete.

If you're using an Apple device, you may need to refresh iMessage so it shows the correct mobile number. Here’s what to do:

  1. Go to Settings > Messages
  2. Turn iMessage off, wait 10 seconds and turn iMessage on again 
  3. Go to Settings > Phone and make sure 'My Number' shows your correct mobile number. If not, just tap on My Number and type in your correct number.

You’re good to go.

Still having problems?

Sometimes, to get data services up and running, you will need to turn your phone off and on again after inserting your SIM.

Pay as you go mobile broadband 

There's no need to activate your pay as you go mobile broadband SIM or set anything up before you use it. However, when you try and get online for the first time, a screen will appear in your browser and you'll just have to click the Activate button to start using your data.

 

Needing further assistance?

Ask in the community >

For more information on SIM activation, try our online community where you can read through current queries and solutions, or start a new post to get help and support for EE, Orange & T-Mobile.

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