Activating your replacement SIM

  • EE
  • Orange
  • T-Mobile

You will need to activate your SIM if you've:

  • requested a replacement SIM card because your device needed a new size
  • ordered one via the replacement online SIM order form
Activate your replacement 4GEE SIM here >

You can order a replacement SIM card if you have changed your device and it requires a new SIM via our online order form.

Your new SIM will already be activated if you've:

  • recently joined us
  • moved your contract from Orange or T-Mobile
  • been sent a replacement because your old one was lost, stolen, damaged or faulty

A couple more things to know

It's so simple you won't even get an activation text message from us. You'll get some network updates as text messages for Voicemail, and some new settings.

While you're waiting for the EE sign on your phone, you can still make calls, texts and use data. But you won't be able to receive calls or texts on your new number until the changeover is complete.

If you're using an Apple device, you may need to refresh iMessage so it shows the correct mobile number. Here’s what to do:

  1. Go to Settings > Messages
  2. Turn iMessage off, wait 10 seconds and turn iMessage on again 
  3. Go to Settings > Phone and make sure 'My Number' shows your correct mobile number. If not, just tap on My Number and type in your correct number.

You’re good to go.

Still having problems?

Sometimes, to get data services up and running, you will need to turn your phone off and on again after inserting your SIM.

Pay as you go mobile broadband

There's no need to activate your pay as you go 4GEE Wifi/Mobile broadband SIM, instead, the first time you try to get online a screen will appear in your browser - just have to click the Activate button to start using your data.

 

You will need to activate your SIM if you've:

  • requested a replacement SIM card because your device needed a new size
  • received a replacement because your old one was lost, stolen, damaged or faulty

If you need a new size SIM and haven't ordered one yet, you can do so now with our online order form.

If you have recevied a replacement SIM to activate:

  • Pay monthly customers - give us a call on 0800 079 0027
  • Pay as you go customers - activate online using our activation form

Please note: If you have recently joined us and received a new pay monthly SIM, it will arrive pre-activated.

A couple more things to know

It's so simple you won't even get an activation text message from us. You'll get some network updates as text messages for Voicemail, and some new settings.

If you're using an Apple device, you may need to refresh iMessage so it shows the correct mobile number. Here’s what to do:

1.    Go to Settings > Messages

2.    Turn iMessage off, wait 10 seconds and turn iMessage on again 

3.    Go to Settings > Phone and make sure 'My Number' shows your correct mobile number. If not, just tap on My Number and type in your correct number.

You’re now good to go.

You will need to activate your SIM if you've:

  • requested a replacement SIM card because your device needed a new size
  • ordered one via the replacement online SIM order form
Activate your replacement T-Mobile SIM here >

You can order a replacement SIM card if you have changed your device and it requires a new SIM via our online order form.

Your new SIM will already be activated if you've:

  • recently joined us
  • been sent a replacement because your old one was lost, stolen, damaged or faulty

A couple more things to know

It's so simple you won't even get an activation text message from us. You'll get some network updates as text messages for Voicemail, and some new settings.

While you're waiting for the EE sign on your phone, you can still make calls, texts and use data. But you won't be able to receive calls or texts on your new number until the changeover is complete.

If you're using an Apple device, you may need to refresh iMessage so it shows the correct mobile number. Here’s what to do:

  1. Go to Settings > Messages
  2. Turn iMessage off, wait 10 seconds and turn iMessage on again 
  3. Go to Settings > Phone and make sure 'My Number' shows your correct mobile number. If not, just tap on My Number and type in your correct number.

You’re good to go.

Still having problems?

Sometimes, to get data services up and running, you will need to turn your phone off and on again after inserting your SIM.

Pay as you go mobile broadband

There's no need to activate your pay as you go 4GEE Wifi/Mobile broadband SIM, instead, the first time you try to get online a screen will appear in your browser - just have to click the Activate button to start using your data.

 

Needing further assistance?

Ask in the community >

For more information on SIM activation, try our online community where you can read through current queries and solutions, or start a new post to get help and support for EE, Orange & T-Mobile.

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