Activating your replacement SIM

  • EE
  • Orange
  • T-Mobile

Your new SIM will already be activated if you've:

  • recently joined us
  • moved your contract from Orange or T-Mobile
  • been sent a replacement because your old one was lost, stolen, damaged or faulty

You'll need to activate your SIM if you've:

  • requested a replacement SIM card because your device needed a new size
  • ordered one via the replacement online SIM order form

        Activate your replacement 4GEE SIM >

You can order a replacement SIM card if you have changed your device and it requires a new SIM via our online order form.

The activation process

We won’t send you an activation text message, although you’ll receive some network updates and new settings via text.

Whilst your SIM is being activated

While you're waiting for the EE sign on your phone, you can still make calls, texts and use data. But you won't be able to receive calls or texts on your new number until the changeover is complete.

After your SIM is activated

If you're using an Apple device, you may need to refresh iMessage so it shows the correct mobile number. Here’s what to do:

  1. Go to Settings > Messages
  2. Turn iMessage off, wait 10 seconds and turn iMessage on again
  3. Go to Settings > Phone and make sure 'My Number' shows your correct mobile number. If not, just tap on My Number and type in your correct number.

You’re good to go.

Still having problems?

Sometimes, to get data services up and running, you will need to turn your phone off and on again after inserting your SIM.

Your new SIM will already be activated if you’ve:

        • recently joined us
        • been sent a replacement because your old one was lost, stolen, damaged or faulty

You'll need to activate your SIM if you've:

  • requested a replacement SIM card because your device needed a new size
  • received a replacement because your old one was lost, stolen, damaged or faulty

If you need a new size SIM and haven't ordered one yet, you can do so now with our online order form.

If you have received a replacement SIM

Below are all ways to activate your replacement SIM

Pay monthly customers:

Pay as you go customers:

Please note: If you have recently joined us and received a new pay monthly SIM, it will arrive pre-activated.

The activation process

We won’t send you an activation text message, although you’ll receive some network updates and new settings via text.

After your SIM is activated

If you're using an Apple device, you may need to refresh iMessage so it shows the correct mobile number. Here’s what to do:

1.            Go to Settings > Messages

2.            Turn iMessage off, wait 10 seconds and turn iMessage on again

3.            Go to Settings > Phone and make sure 'My Number' shows your correct mobile number. If not, just tap on My Number and type in your correct number.

You’re good to go.

Still having problems?

Sometimes, to get data services up and running, you will need to turn your phone off and on again after inserting your SIM.

Your new SIM will already be activated if you've:

  • recently joined us
  • been sent a replacement because your old one was lost, stolen, damaged or faulty

You will need to activate your SIM if you've:

  • requested a replacement SIM card because your device needed a new size
  • ordered one via the replacement online SIM order form

Activate your replacement T-Mobile SIM >

You can order a replacement SIM card if you have changed your device and it requires a new SIM via our online order form.

The activation process

We won’t send you an activation text message, although you’ll receive some network updates and new settings via text.

After your SIM is activated

If you're using an Apple device, you may need to refresh iMessage so it shows the correct mobile number. Here’s what to do:

    1.    Go to Settings > Messages

    2.    Turn iMessage off, wait 10 seconds and turn iMessage on again

    3.    Go to Settings > Phone and make sure 'My Number' shows your correct mobile number. If not, just tap on My Number and type in your correct number.

You’re good to go.

Still having problems?

Sometimes, to get data services up and running, you will need to turn your phone off and on again after inserting your SIM.

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