One-off broadband charges
If your broadband bill seems higher than expected, it might be because you’ve incurred some one-off charges. It’s easy to check this:
- Open the EE App
- Go to Manage - Bills & Payments
- Choose your broadband bill.
- Check your latest bill and charges.
Your broadband bill may include extra charges if you've upgraded your plan, added another product or service or changed your bill date. Some other charges may include:
- a charge for engineer work like connecting a new line
- charges for new products you've added
- a charge if we don't receive your full payment within five days from us sending a red reminder bill
- a charge if we lift outgoing call barring from a Digital Home Phone line
- a charge if we restore service to a line that was temporarily barred
- a charge if an engineer comes to your home to complete work like moving your socket.