Your online EE bill explained

     
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You’ll get your first bill in the post around seven days after you join EE. To view and manage your bill online log in to My EE.

Understanding you bill

Understanding your bill

You first EE bill will cover the cost of your plan and any additional services, such as:

  •  

    your monthly plan charge - charged one month in advance from the date you joined EE 

  •  

    add-ons – such as international minutes or picture messages 

  •  

    device charges – if you pay an amount towards your device, or a delivery charge

Your bill date

Your bill date

This is the day your bill is produced and your plan’s allowances refresh.

To keep track of your remaining allowances:
  •  

    log in to My EE and select current usage

  •  

    text AL to 150 free from your EE phone

Future EE bills

Future EE bills

Unless you asked us for paper bills, we’ll text or email you when your bill’s ready to view in My EE.

Don't forget

There's a cost for paper billing. To get or cancel paper billing, get in touch using one of the links on this page.

> See cost of paper billing

Paying your bill

Paying your bill

You can

See what you owe when you log in to My EE or on page one of your paper bill.

> Make a payment

 

Your monthly EE bills

Your monthly EE bills

Your monthly bills will cover the cost of your plan and any services you may use, such as international minutes or add-ons.

Paying your monthly bills

You can find the date your payment's due when you log in to My EE  or on page one of your paper bill. If you’ve set up a Direct Debit, we’ll take your payment automatically on the date shown in My EE or on page one of your paper bill.

> Get help with Direct Debit and making a payment 

Your final EE bills

Your final EE bills

We’ll post your final bill to you by post about a week after you've received confirmation that you've left the EE network. You’ll also be able to see it in My EE as Your last bill.

What may show on your final bill
  •  

    a credit for any line rental paid in advance that you didn’t use (because you closed your account)

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    any extra call, text and data charges outside your plan

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    your remaining contract charge which will be made up of:

    - an early termination charge. If you're in your minimum term and have more than 30 days left until it ends. The amount is calculated from the date you contacted us to cancel your contract until the end of your term

    - if you're within the last 30 days of your minimum term or outside of it, you'll need to pay a notice period charge. This is based on 30 days' line rental from the date you contacted us to cancel your contract

    - if you've asked for a PAC code, we’ll calculate this charge from the date your number is transferred, not the date you receive your PAC code

    > To find out more, see your contract terms and conditions

View and pay your final bill

You can see your final balance in My EE or on page one of your paper bill. If you have a Direct Debit set up on your account, we’ll take the payment as normal. If not, see other ways to pay your bill.

If you're owed a refund (credit)

If you're in credit, we’ll process an automatic refund around eight days after the date of your final bill.

There's no need to contact us. Here's how you'll receive your refund depending on how you pay:

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    Direct Debit – we’ll pay the money straight into your bank account

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    no Direct Debit – we'll send a cheque to your registered address

How will I know my EE account has closed?

How will I know my EE account has closed?

Just log in to My EE or we’ll show you this on the homepage and include your last bill dates.

 
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Last updated: 15/2/2018
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