When can I upgrade my phone?

     
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Got your eye on a shiny new device? Here’s some useful info on upgrading.

When can I upgrade?

When can I upgrade?

To find out if you’re ready to upgrade, just:

  •  

    log into My EE to see when you can upgrade for free

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    text UP to 150

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    follow the prompts to log in from our shop pages. You’ll get a better price as you’re already with EE

You can upgrade without a fee if you’ve got less than 45 days until your current plan ends.

Or on the date shown on My EE if you’re eligible for an Annual Upgrade. 

> Find out more about annual upgrades 

Can I upgrade if I’m on a shared plan?

Can I upgrade if I’m on a shared plan?

Yes, if you’re eligible. But there’s a few important things to remember:

  • upgrades must be done by the account holder
  • if you’re upgrading and want to join a shared plan, you’ll need an account holder to attach to
  • if you’re the account holder of a shared plan and want to move to your own 4GEE plan, you’ll need to appoint a new account holder first
  • if you want to become an account holder, the existing account holder will need to move to their own 4GEE plan or become a sharer

Don't forget!

You can always make use of your old device by:

Can I change my mind once I’ve upgraded?

Can I change my mind once I’ve upgraded?

Yes, you can cancel your upgrade if you contact us on 150 within 14 days – unless you’ve traded in your device.

 
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Last updated: 13/11/2017
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Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

Can I bring my pack with me when I upgrade from pay as you go to pay monthly?