How do I update my EE TV set top box software?

     
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From time to time, we'll update the software on your EE TV with new features and services.

Update software for your EE TV box

Update software for your EE TV box

We’ll do this automatically as updates become available. Usually, it’ll happen while your box is in standby mode, but occasionally, you may see your box update while you're watching TV. It should only take a few minutes.

If you have problems with picture or sound after an update, try resetting your EE TV box

  • 1

    Press MENU on your EE TV remote

  • 2

    Use the arrow buttons to go to TOOLS & HELP and press OK

  • 3

    Go to SETTINGS > ADVANCED SETTINGS

  • 4

    Enter your PIN and press OK

  • 5

    Press Reset settings and your box will restart

Update the EE TV app on your phone or tablet

Update the EE TV app on your phone or tablet

Go to your device’s app store to check for any updates and download the new version of the EE TV app for free.

Good to know

You should get a message on your TV to tell you when it’s time to update your app.

How to check which software version your EE TV box is running

How to check which software version your EE TV box is running

  • 1

    Press MENU on your EE TV remote

  • 2

    Use the arrow buttons to go to TOOLS & HELP and press OK

  • 3

    Go to SETTINGS > STATUS

  • 4

    From here, you can check your upgrade and software version.

 
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Last updated: 15/12/2017
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