Home phone - getting started

     
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Get started and manage your home phone service from EE.

Track your order

Track your order

You can:
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    log in to My EE

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    go to Menu > My EE Home > Track an order

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    you should see details of your order and when it’s due to complete.

     

    > Find out more about tracking your order 

Manage your account

Manage your account

Once your account has been set up, you can manage all the details when you log in to My EE.

Your bill

Your bill

The easiest way to check your bill is to log in to My EE.

Under My Bills you can:
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    view your latest bill    

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    view all bills

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    view recent usage (calls made since your last bill)

View your latest bill

View your latest bill

To see a summary of your latest bill and an itemised list of your calls:

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    select latest bill    

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    you’ll see a list of your Account Charges and a Usage summary showing the costs of calls you made last month to any UK landlines, UK mobiles, non-geographic numbers, international numbers and others

To see an itemised list of the calls you've made:
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    select the type of call you'd like to see – e.g. UK Mobile calls. You'll see the date of the call, the time it was made, the number called and the type of call made

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    it also shows if the call was part of your plan, the duration of the call and cost of the call

View all bills

You can view 12 months of bills for your account. To view a previous month’s bill, select All bills found under MY BILLS. From here you can view each monthly bill separately, as well as Account Charges, a Usage summary and an itemised list of the calls you've made.

View recent usage

Recent usage lets you see a summary and itemised list of the calls you've made since your last bill. To view your recent usage from your account, select Recent usage found under MY BILLS. From here you can see a summary of your latest usage showing the duration and cost of your call along with an itemised list. 

> Find out more about your bill 

Paying your bill

Paying your bill

The easiest and least expensive way to pay your bill is by Direct Debit.

However, you can also pay by credit or debit card. 

> Find out more about paying your bill

Changing the name on your account

Changing the name on your account

Whether you’ve just got married (or separated), you want to transfer your account to a friend or you’re dealing with a bereavement, we can help.

> Find out more about changing the name on your account 

Moving home

Moving home

Moving with EE Home Broadband, home phone or EE TV is simple. And best of all, it's free.

> Find out more about moving home with EE   

Thinking of leaving EE Home phone

Thinking of leaving EE Home phone

You can find out more about early cancellation charges in our EE TV, Broadband & Home Phone Price Guide (.pdf) .

Your final bill

If you choose to cancel your broadband service, please keep your Direct Debit open until you receive your final bill. 

> Find out more about your final bill  

If you cancel:

- If you’re still in contract, there’s an early cancellation charge on your final bill for leaving your contract early. Your EE account will close the day you request to leave or as soon as your new account goes live if you’re switching supplier on the same line

- if you’re out of contract, your EE account closes 14 days after you request to leave or as soon as your new account goes live if you’re switching supplier on the same line

Your final bill:

- we’ll bill you up until the day your account closes

- we’ll refund you the plan for the rest of the month from the day your account closes. This is because you pay your bill in advance

- we’ll add on any call charges if you’ve made calls outside add-ons you've selected

- we'll keep your Direct Debit or payment details live so that we can process your final refund or payment.

You can still check your old bills online for six months after you leave us. To check your bills, log in to My EE  and select My Bills.

If you receive more than two bills since going live with your new supplier, please let us know.

 
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Last updated: 14/12/2017
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