How do I cancel my pay monthly contract?

     
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How do I cancel my pay monthly contract if I’ve had it less than 14 days?

How do I cancel my pay monthly contract if I’ve had it less than 14 days?

We’re sorry you’re thinking of leaving us. It may be that there's a simple solution to the problems you're having, and that a quick chat will sort it out.But if you'd prefer to simply cancel your services with us, we will of course help you with this. 

 If you signed up to your plan online or over the phone:

Or call our cancellations team on 0800 079 0130 between 8am and 8pm on weekdays and 8am and 6pm on weekends.

Calls cost 20p a minute from your EE phone.

You can also cancel your plan at your nearest EE store

You’ll need to take: 

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    your receipt

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    any device you’re returning (in as good as new condition)

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    anything else that was included in the box (including chargers and headphones)

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    any freebies that came with the plan 

Remember – if you signed up for your plan in an EE store, you can only cancel your plan if: 

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    you’re experiencing coverage issues 

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    our coverage doesn’t meet your expectations 

When to upgrade

You can upgrade with no early upgrade fee 45 days before your plan ends.

I’ve had my pay monthly contract for more than 14 days but want to cancel — what do I need to know?

I’ve had my pay monthly contract for more than 14 days but want to cancel — what do I need to know?

There are a few things to know before you cancel your plan. You’ll need to:

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    give us 30 days’ notice, even if the minimum term of your plan’s expired

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    pay an Early Cancellation Charge and a Notice Period Charge if you cancel your plan early 

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    tell us if you have more than one plan on your account and whether or not you want to cancel them all

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    give us an up-to-date address to send your final bill

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    understand that any other pending requests on your account will be cancelled

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    realise that if you’re not within 45 days of the end of your plan, we might not be able to cancel it – we’ll text you if that’s the case

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    be aware that if you cancel in writing, we’ll start your cancellation from the date we process the letter, not the date it was sent

 
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Last updated: 7/12/2017
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