Why can't I log in to My EE?

     
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Having trouble registering for or logging into My EE? We’re here to help.

I don’t know my phone number. Can I still register?

I don’t know my phone number. Can I still register?

No, but it’s easy to find your number if you're on a pay monthly plan:

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    text NUMBER to 150 for free if you’re upgrading your phone

If you’re upgrading your phone:

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    go to add-on.ee.co.uk on the EE network using the tablet or 4GEE WiFi device you want to upgrade

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    check your SIM packaging or bill

I’ve already registered but my details aren’t recognised. Why?

I’ve already registered but my details aren’t recognised. Why

Once you've registered for My EE, we'll send you an email with a verification link.

If you don't hit the link within 30 days, your account will be cancelled. You'll need to register again.

What if my email is registered but I don’t know my password?

What if my email is registered but I don’t know my password?

No problem

> Simply reset your password on our login page

Why can't I choose the information I'm being shown in My EE?

Why can't I choose the information I'm being shown in My EE?

It's likely you're selecting a user role that's already been taken. There are two user roles in My EE:

  • 1

    Bill payer/account holder: The person who pays the bill each month can change settings and see bills.

  • 2

    Main user: The person using the device won’t be able to change some settings or see bills.

If you're the bill payer, it's best to check with others on your account to see if they've selected the wrong user role.

If you're the main user, you can get the bill payer to change your settings to allow you to do more. Get them to:

  1. Log into My EE.
  2. Select your device from the homepage.
  3. Hit Manage this Device.
  4. Then select Usage Controls and follow the instructions.

What if I haven't received a text with a PIN for registration?

What if I haven't received a text with a PIN for registration?

Sometimes it takes a few minutes. It’s best to wait ten minutes before asking us to resend your PIN.

If you still don’t get a PIN, get in touch using one of the links on this page.

My home broadband login details aren’t working

My home broadband login details aren’t working

If you’re having trouble logging in to your home broadband account, it’s because we’ve made some changes. 

You can now manage all your EE products in one place.

But this means your home broadband login details no longer work.

To access your home broadband account, simply:

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    log in to My EE using your mobile login details and hit 'add home broadband'

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    if you don't have a My EE mobile account, register now

Once that’s done, you can manage your home broadband and mobile devices in My EE with one simple login.

 

Watch our helpful video about logging in to My EE

 

Why’s this happening?

Many home broadband customers also have an EE mobile. To help you manage them both in one place, we’ve moved everything to My EE.

Is my router username changing, too?

No, your router username will not be affected.

How do I add my home broadband account to My EE?

How do I add my home broadband account to My EE?

Log in to My EE and follow the steps.

You’ll need to enter:

  • 1

    A few personal details

    Your name, email address, password and date of birth.

  • 2

    Your landline number OR billing account number

    You’ll find these on a bill or an email we’ve sent you.

  • 3

    Some security information 

    You’ll need to confirm the bank details you use to pay the bill. If you pay by Direct Debit, you’ll need your sort code and last four digits of your account number. If you pay by card, you’ll need the last four digits of the long number on your credit card.

How do I know if I have a My EE account?

If you have an EE mobile, you should have a My EE account (where you manage your mobile). If not, it’s quick and easy to register.

I’ve just bought home broadband and want to manage my account

I’ve just bought home broadband and want to manage my account

If you already have a My EE account, or you logged in while checking out, we’ll send you an email letting you know when your home broadband is ready to manage online. Then you can log in to My EE to manage your account.

If you don’t have a My EE account and have just recently bought home broadband, here’s what to do:

  • 1

    Open the verification email we sent you and hit the ‘get started’ link.

  • 2

    Create your password for My EE.

  • 3

    We’ll email you when your Home Broadband is ready to manage online.

  • 4

    Log in to My EE to manage your home broadband. 

 
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Last updated: 13/12/2017
Simon H, posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
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Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

I can’t log in to My EE using my password