I want to get my device repaired - what do I need to do beforehand?

     
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Have a look online before bringing your device in to us.

Find help with your device problems

Find help with your device problems

Our handy online troubleshooter tool can help find the solutions to plenty of device problems.

If you can’t find a fix, call us on 150 from an EE phone or 07953 966 250 from any other phone. We can tell you if your warranty is valid and covers the fault.

Things work a little differently if your device is an Apple product – get in touch directly with Apple to solve the problem.

 
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Last updated: 22/1/2018
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Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

If my device is damaged - will it cost me anything to repair?
What’s covered by EE’s repair service?