What’s the process for getting my broadband installed?

     
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We’ll message you to keep you in the loop about your broadband installation.

If you're new to EE Broadband or need a new router as part of your order, your wireless router will arrive on or just before your activation day. In most cases we'll post your router through your letter box– but it's worth looking out for any missed delivery slips.

Follow the instructions included with your Bright Box router to set up your Home Broadband. Our online set up guide can give you more info on things like setting up and selecting parental control options.

When you order EE broadband, we’ll let you know via text or email the morning it’s due to go live and again when it’s live. This could be any time up to midnight. Once your broadband is live you can set up your router.

We'll fine-tune your line to make sure you’re getting the best possible connection once it’s up and running, so you may notice your connection drop, or that your speed fluctuates.

Please leave your router turned on and connected to your phone line to make sure your line can continue to stabilise.If you have connection issues after 10 days, check out our article on fixing your home broadband connection. 

Good to know

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Last updated: 15/1/2018
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