How roaming data add-ons work

     
    >
  • Go to section

You might need a roaming data add-on if you’re travelling outside the EU and want to use the internet on your phone. Find out more about how they work.

When should I buy a roaming data add-on?

When should I buy a roaming data add-on?

You can buy a roaming data add-on before you travel or once you’re out there.

If you buy while you’re abroad, the price will vary depending on which country you’re visiting – we’ll text you the details once you’ve landed.  

Once you’ve chosen the right add-on for you, you can get online and use apps, just like you do at home. All our roaming data add-ons give you access to 4G on 80 networks abroad – and growing. 

To keep track of how much data you’ve got left (and how long you’ve got left to use it):

  •  

    open your phone’s internet browser

  •  

    go to add-on.ee.co.uk/status

Why do I need a roaming data add-on?

Why do I need a roaming data add-on?

You only need a data add-on if you’re roaming outside of the EU. If you travel outside the EU and your plan doesn’t include roaming, you’ll only be able to access the internet via a WiFi connection, not on a mobile network — but we won’t charge you for that. 

Do I have roaming data included in my plan?

Do I have roaming data included in my plan?

If you have a Max plan that started on or after 10 May 2017, you can use your allowances in over 50 countries, including North America, Australia and New Zealand (as well as the whole of EU).

None of our plans will charge you after you’ve used up your inclusive data. Instead, we’ll ask if you want to buy another roaming add-on.

What’s the best roaming data add-on?

What’s the best roaming data add-on?

For popular destinations outside Europe, our best value add-on is the Travel Data Pass. It gives you 500MB of data a day for £4 in the USA and Canada and £5 in Turkey, Australia, New Zealand, UAE, India, Thailand, Mexico, South Africa and China.

If this isn't for you, you can choose one of our standard roaming data add-ons when you use our roaming tool. 

How to buy a roaming data add-on

How to buy a roaming data add-on

Good to know

It’s easy to buy our Travel Data Pass before you go or while you’re away, just text TRAVEL to 150.             

If you're travelling outside Europe or Data Travel Pass countries, use our roaming toolto check out costs and data options for your destination.  

> See which countries are included in our travel zones and our roaming T&Cs

Take care with your data use

Take care with your data use

Streaming videos or music, playing online games and uploading or downloading files all use lots of data. So does, as do keeping apps open in the background.

To get the most out of your data add-on, check your device’s settings for to see which apps use data in the background, and try and to keep only downloading files for when you’re connected to WiFi.

 
Give us a call
Give us a call
Call now
150
(Free - 25p per call on PAYG)
Open
Closed
Mon to Fri
Sat to Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Need more help
Last updated: 1/12/2017
Sharelle posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Other
0/600
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

Travel Data Pass