I've found a lost phone – what should I do with it?

     
    >
  • Go to section

Doing the right thing is always great and we’ve made it very easy

It's easy to return an EE device you've found

Tell us the details

If you've found an EE device, simply fill in our online form and we’ll send you a pre-paid bag to return it to us free of charge. Once you’ve packaged the device, just pop it in the post back to us.

Please note: If you can’t find either the IMEI or SIM card number we won’t be able to process the return. If that's the case, please hand the device in at your nearest police station.

How to find the IMEI or SIM card number

IMEI number: check on the back of the device. If it's not there, remove the battery – it should be underneath.

You could also try typing *#06# in the phone dialler. Most IMEI numbers are 15 digits long.

SIM card number: look on the SIM card.

 
Give us a call
Give us a call
Call now
150
(Free - 25p per call on PAYG)
Open
Closed
Mon to Fri
Sat to Sun
Ask the Community
Ask the Community
Ask questions and share tips with other people 24 hours a day
Find a store
Find a store
Something went wrong. Please try again later We cannot identify your location. Please enter your postcode below
Finding you
Open Mon to Sat
Open Sun
Need more help
Last updated: 16/1/2018
Mark posted this article. Got a comment? Good or bad, we'd be pleased to hear from you.
Was this article helpful?
How can we improve this article?
    >
  • Select a reason
  • The article didn't answer my question
  • The article is too long
  • The article is missing important information
  • The article doesn't make any sense
  • Other
0/600
Thank you.

Glad to hear it.

Thank you.

Glad to hear it.

I’ve found my phone again after reporting it lost or stolen – what should I do?