Follow our step-by-step guides to help you get up and running with EE.
If you haven’t yet asked for your phone to be unlocked, you can find helpful information on what to do.
Before trying to unlock an Apple device, please take a moment to read the following information:
Once you've requested your iPhone / iPad to be unlocked by EE you'll be notified by SMS or email this has been successfully completed.
If you have a SIM card from a different network than EE, Orange or T-Mobile and EE have confirmed that your iPhone / iPad is unlocked, follow these steps:
If you don't have another SIM card you can use, follow these steps to complete the process:
If you have any issues or see the following message in iTunes or on your device:
"The SIM card inserted in this iPhone does not appear to be supported. Only compatible SIM cards from a supported carrier may be used to activate iPhone. Please insert the SIM card that came with your iPhone or visit a supported carrier store."
follow these steps: