Apple unlock

If you haven’t yet asked for your phone to be unlocked, you can find helpful information on what to do.

Before trying to unlock an Apple device, please take a moment to read the following information:

  • please make sure that your iPhone or iPad has the latest software. This can be checked by connecting your device to iTunes via a PC, Mac or laptop
  • please be aware that if you've 'jailbroken' your Apple device, EE cannot be held responsible for any errors that may occur. This procedure may damage the device

Start the process to unlock your iPhone / iPad

Once you've requested your iPhone / iPad to be unlocked by EE you'll be notified by SMS or email this has been successfully completed.

If you have a SIM card from a different network than EE, Orange or T-Mobile and EE have confirmed that your iPhone / iPad is unlocked, follow these steps:

  1. Remove your SIM card and insert the new SIM card.
  2. Complete the setup process.

If you don't have another SIM card you can use, follow these steps to complete the process:

  1. Back up your iPhone.
  2. Perform a master reset (Settings, General, Reset, Erase iPhone and delete all data)
  3. Then when you follow the set-up as a brand new iPhone, the handset will then be unlocked.
  4. Complete the set-up assistant and restore your back-up.

If you have any issues or see the following message in iTunes or on your device:

"The SIM card inserted in this iPhone does not appear to be supported. Only compatible SIM cards from a supported carrier may be used to activate iPhone. Please insert the SIM card that came with your iPhone or visit a supported carrier store."

follow these steps:

  1. Restore your iPhone.
  2. Contact EE to verify that the unlock was applied successfully.

Was this article helpful?

Thank you.

Thank you.

Thank you.

Thank you.

Thank you, now you can press any tab to choose why this article is not helpful.

Your response was sent. Thank you.

Getting the most from EE

Services and offers we have for you