Fixing problems with WiFi on EE TV

To connect your EE TV to a wireless connection, you'll need:

  • Your router's wireless network name - also called the SSID
  • Your router's wireless password - also known as a security key

If you're using a Bright Box router, you'll find these printed on a sticker on the bottom of your Bright Box and also on your Keep Mee card.

Setting up wireless

If you're unable to see your wireless network when you're setting up or changing settings to WiFi:

  • Select Re-scan WiFi networks - this will refresh the wireless network list
  • Check your wireless router is turned on
  • Try turning your router off and then back on again
  • Trying moving your EE TV closer to your wireless router (if possible)

Or, you might get a message after entering your password saying that you "must be connected to the internet..."

  • Check your wireless password after you've entered it, but before clicking on JOIN
  • Remember, type in text using the number keypad on your EE TV remote. For example, to enter the first part of our password dog-, we'd:

    - Press the number 3 once
    - Press the number 6 three times
    - Press the number 4 once
    - Press the number 1 once for the hyphen and so on...

  • You can delete characters by pressing the delete button (you'll find this under the number 7)
  • Remember, your password is case sensitive
     

Check your connection

If you're having problems with programmes in the ON DEMAND menu (for example a white screen when loading or TV freezing or buffering), it's worth checking your Internet connection is working and your WiFi signal strength is good. To do this:

  1. Press the MENU button on your EE TV remote



  2. Press the up arrow on your remote (that's the one above OK) to highlight the menu
  3. Move over to TOOLS & HELP by pressing the right arrow on your remote



  4. Now, press down to highlight STATUS and press OK



  5. From here, you can check that your Internet connection is OK

For wireless connection issues, you're interested in:

  • Connection type - If this displays as Ethernet, change settings to WiFi
  • Network - If this is missing, you're not connected to your WiFi router
  • Quality - If this is missing, you're not connected to your WiFi router. Above 60% is good, but if quality is low, see our guide to improving wireless performance
  • Local network IP - if this displays as In progress... you're not connected to your WiFi router, an address like 192.168.1.xx shows you're connected to your router

If you're not connected to your router:

  • Check your wireless router is turned on
  • Try turning your router off and then back on again
  • Trying moving your EE TV closer to your wireless router (if possible)
  • Try setting up your wireless connection again - see changing settings to WiFi
  • Our guide to improving wireless performance may also help
  • And if you continue to have problems and your wireless connection is working on other devices in your home, see our guide to restoring EE TV default settings.

Once your wireless connection is working, you're interested in the Internet status. If this displays as Disconnected (and you have a Local network IP address), our Bright Box and Bright Box 2 connection guides will help. 

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