Pairing your EE TV app to a new EE TV box

Choose if you'd like help with a phone or tablet:

Pairing with a tablet

To re-pair your app with your EE TV box, follow these steps:

  1. Open your EE TV app




  2. Tap TOOLS & HELP in the top menu and select STATUS.




  3. The STATUS page will open.




  4. Select SETTINGS and tap the Unpair device button.




  5. Tap RESTART.




  6. The app will restart.



  7. Look for and select your EE TV box from the list.

    When you re-connect to your EE TV box you'll be asked to type in your EE TV box PIN code.

    Tip: you chose your PIN when you first set up your box. If you have parental controls turned on, it's the same PIN you use to watch locked content. If you've forgotten the PIN get in touch - we'll be happy to help.

  8. Enter the PIN for your EE TV box and tap OK.




  9. The app will re-pair with your EE TV box and confirm that it's connected - tap NEXT.




  10. The app will update and get programme information from your EE TV.



The EE TV menu will open.


Pairing with a phone

To re-pair your app with your EE TV box follow these steps:

  1. Open your EE TV app.




  2. Open the More menu in the top right corner of the app




  3. Select TOOLS & HELP from the jump to menu.





  4. From TOOLS & HELP select SETTINGS.





  5. Tap the Unpair device option (highlight the Unpair option in the screen shot below rather than the Device Identifier.





  6. Tap RESTART.





  7. When the app has restarted, look for and select your EE TV box from the list.





  8. When you re-connect to your EE TV box you'll be asked to type in your EE TV box PIN code.

  9. Enter the PIN for your EE TV box and tap OK.




  10. The app will re-pair with your EE TV box and confirm that it's connected - tap NEXT.




  11. The app will update and get programme information from your EE TV.



The EE TV menu will now open.


 

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