You can no longer view, send or receive emails since the service closed on 31st May 2017. If you still need to export your old emails to your new provider, you’ll be able to do this between 12 – 28 June. See below for your options.
Any emails sent to your old address will not be received. After a couple of days, the sender is likely to get an email back to say that their email wasn’t delivered. If you’ve set up your emails to be exported to a new email provider (using a service called POP), you may see some new emails being sent through to your new email address between 12 – 28 June.
No, when the service closed on 31 May 2017, these away messages will no longer be sent. However, between 12-28 June, some away messages may be sent during this time
If you still need to save your old emails, you’ll have the opportunity to do this for a short period between 12 - 28 June 2017. During this time you’ll be able to export your emails to a new provider such as Gmail or an email application like Outlook. After this time, unfortunately there will be no further access available.
No we’re not. If you don’t already have an alternative email address with another email provider, and need to create a new address, we recommend Google's Gmail. Gmail offers a whole host of benefits such as access across different devices, 15GB of free storage and a simple email address format, ending with @gmail.com.
Other services you have with EE or any of its other brands like Orange or T-Mobile aren’t affected.
If you're a Home Broadband customer, you'll still be able to use the same username and password to access your online account and there is no need to change the user name on your router. However, you may need to update your contact email address for these services. See How to update your contact details.
You may have your Orange Email address listed as a username or contact address for other services, and will need to let these services know your new address. See below for our handy Checklist for updating your email address.
Unfortunately the email service has now closed and it is no longer possible for you to access your account. We sent a number of email notifications and added messages to the email service to let you know several months in advance of the closure.
You’ll be able to back up your emails into an alternative email service like Google’s Gmail or an application like Microsoft Outlook between 12 - 28 June 2017.
If you’re still having trouble and would like to speak to someone about the closure just call us on 0800 079 0324.
Since Orange Email was first introduced, a wide variety of providers have launched free email services with more advanced functionality. As a result, the number of Orange Email users declined.
The addresses affected by the closure were:
- Exporting your emails to Gmail
If you have an Orange.net domain, you also have the option of using IMAP to export your emails.
Before you start: Gmail will only import emails that are in your inbox. If you have emails in other folders including your Sent folder, unfortunately you won’t be able to retrieve them.
Here's how to import into Gmail:
- Login to Gmail
- Choose settings (top right hand corner)
- Select ‘Accounts and Import’
- Select ‘Import Mail and Contacts’
Follow these steps:
- What account do you want to import from: enter your Orange email address and click continue
- Enter the password for your account:
- POP username: enter the bit after the @ from your orange email address. For Orange.net or FSMail.net addresses, you need to enter your full email address including the bit before the @
- POP server address: enter pop.orangehome.co.uk
- Make sure you tick the box ‘Import mail’ and any other of the options you choose
- Then click ‘Start import’
- Once it’s completed, check that your emails have been copied across successfully
- Exporting your emails to an email client like Microsoft Outlook
This option is best if you’re happy for your emails to be saved on the hard drive of your PC/laptop, but they won’t be connected to the new email address you’ve set up.
Check with your email client provider for how to connect new accounts to it. You’ll need the Orange email settings to complete the transfer.
- How to update your contact details
You can continue to use the same username and password to access My EE broadband. If you have set your Orange Email address as your preferred online login (used to reset your password), you’ll need to update it.
If you’ve set your Orange Email address as the contact address for communications from us about your account (e.g. bill notifications), you’ll need to update it.
EE mobile customers:
If you use your Orange Email address as your username for your EE mobile account, we recommend you update this to your new email address to avoid any future issues with password reset or account confirmation emails.
- Checklist for updating your email address
You can also download this checklist in order to print it out.
- EE Home Broadband
- My EE
- Airlines/Frequent Flyer services
- Alert subscriptions (eg weather, sport, news etc)
- App stores (Apple, iTunes, Google Play Store etc)
- Banks/Building Societies/Financial Investments/PayPal
- Car - Service/Retailer/Manufacturer/Warranty/Breakdown
- Charities that you support and currently receive newsletters
- Childcare Vouchers
- Children’s email accounts linked to parent’s email address
- Cinema / Theatre listings
- Cloud Storage & File Transmission (e.g. Dropbox, WeTransfer, Amazon Photos)
- Collaboration Tools (e.g. Slack, Lync, Skype)
- Electrical Warranty Provider
- Employment agencies/Recruitment Consultants
- Estate Agents
- Family Activity Providers (e.g. Drama School, Tennis, Swimming etc)
- Games Console accounts (Xbox, Playstation, Nintendo etc)
- Government Gateway (HMRC services, Tax Returns etc)
- Gym/Leisure memberships/organisations
- Holiday clubs / afterschool clubs
- Insurance Services (Home, Travel, Car, Medical etc.)
- Loyalty schemes (eg Nectar, Boots Advantage, Tesco Clubcard)
- Maintenance contracts (eg window cleaner, service charges)
- Medical Services (Doctors, Hospitals)
- Newspaper and Magazine accounts/subscriptions
- Online Comparison sites (Compare the Market, Uswitch, Confused.com)
- Online Discount Sites (Money Saving Expert, Quidco, TopCashback)
- Professional Societies/Subscriptions
- Retailers (Grocery, Amazon, Clothing, Household)
- Social Networks (Facebook/Twitter/Linked In)
- Software Subscriptions (Office 365)
- Streaming Services (Netflix, Amazon Prime, Now TV etc)
- Telecoms Providers (Home Phone, Mobile Phone, Broadband)
- Travel Services (Train line, Holiday Companies, Trip Advisor, Expedia etc.)
- Utility companies (Gas, Electric)
- Vets/Microchip registrations
- I can no longer send emails from my other email addresses
If you use an email client (e.g. Microsoft Outlook, Apple Mail) to send your emails, you may need to update your settings for sending emails. If your SMTP settings are set to smtp.orangehome.co.uk or smtp.orange.net, you should change it to use the settings for your new provider. Your new email provider should be able to provide these details.