You can no longer view, send or receive emails since the service closed on 31st May 2017.
Any emails sent to your old address will not be received. After a couple of days, the sender is likely to get an email back to say that their email wasn’t delivered.
No, when the service closed on 31 May 2017, these away messages will no longer be sent.
No we’re not. If you don’t already have an alternative email address with another email provider, and need to create a new address, we recommend Google's Gmail. Gmail offers a whole host of benefits such as access across different devices, 15GB of free storage and a simple email address format, ending with @gmail.com.
Other services you have with EE or any of its other brands like Orange or T-Mobile aren’t affected.
If you're a Home Broadband customer, you'll still be able to use the same username and password to access your online account and there is no need to change the user name on your router. However, you may need to update your contact email address for these services. See How to update your contact details.
You may have your Orange Email address listed as a username or contact address for other services, and will need to let these services know your new address. See below for our handy Checklist for updating your email address.
Unfortunately the email service has now closed and it is no longer possible for you to access your account. We sent a number of email notifications and added messages to the email service to let you know several months in advance of the closure.
If you’re still having trouble and would like to speak to someone about the closure just call us on 0800 079 0324.
Since Orange Email was first introduced, a wide variety of providers have launched free email services with more advanced functionality. As a result, the number of Orange Email users declined.
The addresses affected by the closure were:
If you'd prefer to talk to somebody about the closure of the Orange Email service, just call us on 0800 079 0324.