Orange Email Closure

  • EE
  • Orange
  • T-Mobile

Orange email closed on 31 May 2017 so you won’t be able to view, send or receive emails anymore. Click the links below for more information and help.

Can I still get my emails?

What happens to emails sent to my old Orange email address?

I set up an away message before the service closed – will people that email me still receive this?

Are you offering an alternative email service?

Does the closure affect other services I have with Orange or EE?

I need my Orange email address - what can I do?

Telling people your new email address

Why did we close Orange Email?

Which email addresses have been affected?

Can I still get my emails?

You can no longer view, send or receive emails since the service closed on 31st May 2017. 

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What happens to emails sent to my old Orange email address? 

Any emails sent to your old address will not be received. After a couple of days, the sender is likely to get an email back to say that their email wasn’t delivered.

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I set up an away message before the service closed – will people that email me still receive this?

No, when the service closed on 31 May 2017, these away messages will no longer be sent.

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Are you offering an alternative email service?

No we’re not. If you don’t already have an alternative email address with another email provider, and need to create a new address, we recommend Google's Gmail. Gmail offers a whole host of benefits such as access across different devices, 15GB of free storage and a simple email address format, ending with @gmail.com.

Create a new Gmail account >

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Does the closure affect other services I have with Orange or EE?

Other services you have with EE or any of its other brands like Orange or T-Mobile aren’t affected.

If you're a Home Broadband customer, you'll still be able to use the same username and password to access your online account and there is no need to change the user name on your router. However, you may need to update your contact email address for these services. See How to update your contact details.

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Telling people your new email address

You may have your Orange Email address listed as a username or contact address for other services, and will need to let these services know your new address. See below for our handy Checklist for updating your email address.

Any questions? Check out our Community post on what you need to do >

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I need my Orange email address - what can I do?

Unfortunately the email service has now closed and it is no longer possible for you to access your account. We sent a number of email notifications and added messages to the email service to let you know several months in advance of the closure.

If you’re still having trouble and would like to speak to someone about the closure just call us on 0800 079 0324.

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Why did we close Orange Email?

Since Orange Email was first introduced, a wide variety of providers have launched free email services with more advanced functionality. As a result, the number of Orange Email users declined.

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Which email addresses have been closed?

The addresses affected by the closure were:

  • Orange.net
  • Orangehome.co.uk
  • Wanadoo.co.uk
  • Freeserve.co.uk
  • Fsbusiness.co.uk
  • Fslife.co.uk
  • Fsmail.net
  • Fsworld.co.uk
  • Fsnet.co.uk

Any questions? Check out our Community post on who’s affected >

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If you'd prefer to talk to somebody about the closure of the Orange Email service, just call us on 0800 079 0324.

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