Orange Email Closure

  • EE
  • Orange
  • T-Mobile

Orange Email will close on 31 May 2017. The video below explains how to get set up with a new email address and import your emails.

Below that is all the information you need to know about the closure.

 

What is Orange Email?

Customers on some legacy Orange Home Broadband and Orange mobile plans were given a free email address. However since then email services are now largely independent, and mostly offered by companies like Google, Yahoo and Microsoft. We haven’t given Orange Email addresses to new customers since 2012.

Why are we closing Orange Email?

Since Orange Email was first introduced, a wide variety of providers have launched offering free email services with more advanced functionality. As a result, the number of Orange Email users has been in decline.

We have therefore decided to close Orange Email on 31 May 2017, so you can move to a better email experience, and we can focus on providing our customers with the best possible products and services.

Which email addresses are affected?

The addresses affected by the closure are:

  • Orange.net
  • Orangehome.co.uk
  • Wanadoo.co.uk
  • Freeserve.co.uk
  • Fsbusiness.co.uk
  • Fslife.co.uk 
  • Fsmail.net
  • Fsworld.co.uk
  • Fsnet.co.uk

Any questions? Check out our Community post on who’s affected >

When will the service close?

The service will close on 31 May 2017. After this you will not be able to access your account, send or receive any emails from your Orange Email address, or access contacts and emails in any way.

Are you offering an alternative email service?

Many of our users already have an alternative email address with another email provider. However if you don’t, and need to create a new address, we recommend Google's Gmail. Gmail offers a whole host of benefits such as access across different devices, 15GB of free storage and a simple email address format, ending with @gmail.com.

Create a new Gmail account >

Does this affect the mobile or broadband services I have with Orange or EE?

Other services you have with EE or any of its other brands like Orange or T-Mobile aren’t affected. If you're a Home Broadband customer, you'll still be able to use the same username and password to access your online account. However, you may need to update your contact email address for these services. See How to update your contact details.

What do I need to do?

If you’ve never used Orange Email, you don’t need to do anything. If you do use it, there are a few things you need to do:

  • Make a backup of any important emails that you want to keep as you won’t be able to access them after 31 May 2017. If you're using Gmail, see our step-by-by-step instructions below on How to import your Orange emails into Gmail
  • If you have EE mobile or Home Broadband services, you may need to update the contact email address we have for you. See the section above for instructions.
  • You may have your Orange Email address listed as a username or contact address for other services, and will need to let these services know your new address. See below for our handy Checklist for updating your email address
  • You may wish to set an auto reply from within the Orange Email service prior to closure, to let people know your new address. You can find out how to do this below in our instructions on How to set an away message using Orange Webmail

Any questions? Check out our Community post on what you need to do > 

I need my Orange email address - what can I do?

Unfortunately it will not be possible to retain your Orange Email address after the service closes.

Many of our users already have an alternative email address with another email provider, however if you don’t, and need to create a new address, there are plenty of options including Gmail.

What if I do nothing?

If you do not save your emails before 31 May 2017, you won’t be able to access them anymore. They will be deleted from our servers. You will also no longer be able to send or receive emails from your Orange Email address.

The loss of my Orange Email address will affect my business. What should I do?

We’ve given you notice about the closure of the email service to give you as much time as possible to get a new email address and communicate that to your customers.

Our terms do let us withdraw the service.

If you have specific queries about how this affects your business please get in touch with us to discuss.

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